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Lead Customer Support Specialist

7 days ago

Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

**Job Description**

We are seeking a highly skilled LEAD CUSTOMER SUPPORT SPECIALIST to join our team at Hempawa Consult Ltd.

About the Role:

The ideal candidate will have a proven track record of delivering exceptional customer support, preferably in a leadership role, and will be responsible for supervising and mentoring a team of customer service representatives.

Key Responsibilities:

  • Supervise and mentor a team of customer service representatives to ensure they possess the necessary skills and knowledge to deliver exceptional customer support.
  • Collaborate with other departments to streamline customer support processes and improve efficiency.
  • Develop and implement customer support strategies to enhance customer satisfaction and retention.

Requirements:

  • Proven experience in customer service, preferably in a leadership role.
  • Strong problem-solving skills with a customer-first approach.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in CRM software and customer support tools.