Senior Customer Experience Specialist

1 day ago


Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time

Team Leadership & Development

The Senior Customer Experience Specialist will lead, mentor, and manage the customer support team, fostering a high-performance culture.

- Conduct performance evaluations, providing feedback and coaching for team improvement.

- Ensure compliance with industry regulations and company policies within the support team.

Required Skills & Competencies

  • Strong leadership and coaching abilities.
  • Process optimization and alignment.
  • Data-driven approach to performance metrics.

Required Qualifications & Experience

- 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors.

- At least 2 years of proven experience in customer support team management.



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