Microsoft Dynamics CRM Transformation Expert
2 weeks ago
This role is part of Customer & Marketing at ITC WORLDWIDE, where we help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries.
Key ResponsibilitiesA Microsoft Dynamics CRM Senior Associate works with Microsoft Dynamics leadership to identify prospects, cultivate, sell and deliver field service transformation projects. The Senior Associate is a thought leader and helps build collateral and content to differentiate Deloitte in the marketplace.
- Builds and manages teams
- Advises clients on best practices in field service and technology
- Ensures quality on projects
- Identifies new sales opportunities at existing clients
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.
QualificationsRequired:
- Minimum of 10 years relevant experience in a consulting or industry role
- Minimum of 6 years relevant consulting in CRM technologies and Microsoft Dynamics 365 Customer Engagement/CRM
- 6+ years hands-on experience with CRM 2011 (OnPrem)
- Minimum 6 years of experience leading multiple project teams simultaneously on relevant engagements
- Deep functional understanding of sales and service including Microsoft Dynamics 365 Sales and Customer Service
- Good understanding of the CRM technology market
- Experience using Model Apps and/or Canvas Apps to extend the platform
- Strong project management experience
- Experience selling consulting professional services and delivering project-based work
- Bachelors' degree
- Ability to travel 50%, on average
Preferred:
- Experience writing white papers or other eminence pieces on industry trends
- Knowledge of digital tools: IOT, augmented reality, generative AI
- Ability to work independently and manage multiple assignments
- Strong problem-solving skills with the ability to exercise mature judgement
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- Demonstrated ability to employ research and analytical thinking
- Demonstrated capabilities in teamwork and leadership, including the desire and eagerness to mentor and assist in the professional development of junior staff members
- Working knowledge and experience of Microsoft 365 Office applications and tools
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
- PMP (PMI) (+)
- HubSpot CRM (+)
- Two (2) or more certs required: MB200/210/220/230/240 +PL 400
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