Field Service Transformation Lead

3 weeks ago


Abuja, FCT, Nigeria ITC WORLDWIDE Full time

About the Role

We are seeking a highly experienced Microsoft Dynamics CRM Senior Associate to join our Digital Customer team at ITC Worldwide. As a key member of our team, you will be responsible for driving field service transformation projects and providing thought leadership to help us differentiate ourselves in the marketplace.

Key Responsibilities

  • Work with Microsoft Dynamics leadership to identify prospects, cultivate, sell, and deliver field service transformation projects.
  • Build and manage teams to achieve project objectives.
  • Advise clients on best practices in field service and technology.
  • Ensure quality on projects and identify new sales opportunities at existing clients.

Requirements

  • Minimum of 10 years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in CRM technologies and Microsoft Dynamics 365 Customer Engagement/CRM.
  • 6+ years hands-on experience with CRM 2011 (OnPrem) Internal.
  • Minimum 6 years of experience leading multiple project teams simultaneously on relevant engagements.
  • Deep functional understanding of sales and service, including Microsoft Dynamics 365 Sales and Customer Service.
  • Good understanding of the CRM technology market.
  • Experience using Model Apps and/or Canvas Apps to extend the platform.
  • Strong project management experience.
  • Experience selling consulting professional services and delivering project-based work.


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