
Agriculture Industry Customer Service Manager
2 days ago
**Job Description:**
A high-level professional sought to lead the customer service operations for a company in the agriculture industry. The ideal candidate will have experience managing teams, developing strategies, and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Oversight of daily customer service operations, including timely and effective responses to inquiries, complaints, and feedback.
- Development and implementation of customer service policies, procedures, and standards.
- Monitoring of key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Escalation of issues and resolution of them professionally and efficiently.
- Leadership and mentorship of a team of customer service representatives.
Requirements:
- Bachelor's degree in Business Administration, Agriculture, Finance, or a related field.
- Additional certifications in Customer Service, Agribusiness, or Fintech are a plus.
- 1–3 years of experience in customer service, preferably in the agritech or fintech industry.
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