Agriculture Industry Customer Service Manager

2 days ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

**Job Description:**

A high-level professional sought to lead the customer service operations for a company in the agriculture industry. The ideal candidate will have experience managing teams, developing strategies, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Oversight of daily customer service operations, including timely and effective responses to inquiries, complaints, and feedback.
  • Development and implementation of customer service policies, procedures, and standards.
  • Monitoring of key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
  • Escalation of issues and resolution of them professionally and efficiently.
  • Leadership and mentorship of a team of customer service representatives.

Requirements:

  • Bachelor's degree in Business Administration, Agriculture, Finance, or a related field.
  • Additional certifications in Customer Service, Agribusiness, or Fintech are a plus.
  • 1–3 years of experience in customer service, preferably in the agritech or fintech industry.


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