
Customer Service Operations Director
1 day ago
**Job Description Format:**
Company Overview:
We are BLAKSKILL LIMITED, a leading company in the agritech industry, committed to delivering exceptional customer service experiences.
Job Title:
Customer Service Lead
Reports to:
The CEO/Managing Director
Location:
Abuja, Nigeria
Job Type:
Full-time
Job Description:
The successful candidate will be responsible for managing daily customer service operations, leading and mentoring a team of support representatives, and developing strategies to enhance customer satisfaction.
Responsibilities:
- Manage daily customer service operations, ensuring timely and effective responses to inquiries, complaints, and feedback.
- Develop and implement customer service policies, procedures, and standards.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Handle escalated issues and resolve them professionally and efficiently.
- Lead, mentor, and train a team of customer service representatives.
Requirements:
- Bachelor's degree in Business Administration, Agriculture, Finance, or a related field.
- Additional certifications in Customer Service, Agribusiness, or Fintech are a plus.
- 1–3 years of experience in customer service, preferably in the agritech or fintech industry.
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