Customer Service Director

2 days ago


Abuja, FCT, Nigeria Hempawa Consult Ltd Full time
Job Description

As a key member of our team, the Customer Success Lead will be responsible for overseeing and mentoring a team of customer service representatives.

Responsibilities:

  • Supervise and mentor a team of customer service representatives to ensure exceptional service delivery.
  • Handle escalated customer inquiries and resolve complex issues efficiently, ensuring customer satisfaction.
  • Develop and implement customer service strategies to enhance overall customer satisfaction.
  • Monitor team performance, provide coaching and feedback to improve service quality, and identify areas for growth.
  • Collaborate with other departments to streamline customer support processes, improving efficiency and effectiveness.
  • Maintain accurate records of customer interactions and feedback to inform future service improvements.


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