Senior Customer Support Manager

4 days ago


Abuja, FCT, Nigeria Hempawa Consult Ltd Full time
About Our Company

Hempawa Consult Ltd is a reputable consulting firm that offers a wide range of services. Our team of experts is dedicated to providing high-quality solutions that meet the unique needs of our clients. We are committed to excellence and innovation in everything we do.

Job Title

We are seeking a talented and experienced professional to fill the role of Senior Customer Support Manager. As a key member of our team, you will be responsible for supervising and mentoring a group of customer service representatives. Your primary goal will be to ensure that our customers receive exceptional service and support.

Responsibilities and Expectations
- Supervise and mentor a team of customer service representatives
- Handle escalated customer inquiries and resolve complex issues efficiently
- Develop and implement customer service strategies to enhance satisfaction
- Monitor team performance and provide coaching to improve service quality

What We Offer
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive work environment
- Professional development and growth opportunities
- Competitive salary and benefits package

Requirements
- Proven experience in customer service, preferably in a leadership role
- Strong problem-solving skills with a customer-first approach
- Excellent communication and interpersonal abilities
- Ability to multitask in a fast-paced environment
- Proficiency in CRM software and customer support tools

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