Key Account Support Leader

1 day ago


Abuja, FCT, Nigeria Hempawa Consult Ltd Full time
Key Responsibilities

The Customer Success Lead will be responsible for:

  1. Supervising and mentoring a team of customer service representatives to deliver exceptional customer experiences.
  2. Handling escalated customer inquiries and resolving complex issues efficiently.
  3. Developing and implementing customer service strategies to enhance overall customer satisfaction.
  4. Monitoring team performance, providing coaching and feedback to improve service quality, and identifying areas for growth.
  5. Collaborating with other departments to streamline customer support processes.
  6. Maintaining accurate records of customer interactions and feedback.


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