ITC Worldwide INC Seeks Dynamic CRM Architect

2 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time

We are seeking a skilled Microsoft Dynamics 365 CRM / Power Platform Architect to design, implement, and optimize scalable CRM and Power Platform solutions tailored to business needs.

The ideal candidate will work closely with stakeholders to align technology with organizational goals, leveraging their expertise in Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.

This role requires a strong technical background, strategic mindset, and the ability to lead solution development efforts from concept to deployment.

Key Responsibilities:
  • Solution Architecture & Design:
    • Design and implement end-to-end Microsoft Dynamics 365 CRM and Power Platform solutions.
    • Lead architecture discussions, ensuring alignment with best practices and business objectives.
    • Develop scalable, high-performance solutions that integrate with other enterprise systems and third-party applications.
  • Customization & Development:
    • Customize Dynamics 365 CRM modules to meet business requirements, including Sales, Marketing, and Customer Service.
    • Develop Power Platform applications using Power Apps, Power Automate, and Power BI.
    • Build and manage workflows, business rules, and custom entities within Dynamics 365 CRM.
  • Integration & Migration:
    • Oversee data migration strategies, ensuring seamless transfer of legacy data into Dynamics 365 CRM.
    • Design and implement integrations between Dynamics 365 CRM, Power Platform, and other enterprise tools such as SharePoint, Teams, and Outlook.
    • Utilize APIs, Azure Logic Apps, and custom connectors to enhance system interoperability.
  • Governance & Best Practices:
    • Establish governance frameworks for Power Platform environments, including security, compliance, and user management.
    • Implement role-based access control (RBAC) and ensure adherence to data protection standards.
    • Define and document best practices for system use, development, and maintenance.
  • Team Leadership & Collaboration:
    • Collaborate with business analysts, developers, and project managers to ensure successful project delivery.
    • Provide technical leadership and mentoring to junior developers and team members.
    • Act as the primary point of contact for all Dynamics 365 CRM and Power Platform architectural decisions.
  • Continuous Improvement:
    • Stay updated on new features, tools, and updates within the Microsoft ecosystem.
    • Recommend and implement enhancements to improve system performance and user experience.
    • Monitor and optimize system performance, identifying areas for cost savings and efficiency improvements.


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