Microsoft Dynamics CRM Solution Expert
2 days ago
We are seeking a highly skilled Microsoft Dynamics CRM Solution Expert to support the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions at ITC Worldwide INC.
About the Role:This key position involves collaborating with business stakeholders to understand requirements and translating them into Dynamics CRM solutions. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring the CRM platform meets organizational goals.
Key Responsibilities:- CRM Implementation & Configuration:
- Work closely with business stakeholders to gather requirements and translate them into Dynamics CRM solutions.
- Configure CRM modules, including Sales, Marketing, Customer Service, and Field Service.
- Customize Dynamics CRM workflows, forms, views, and dashboards to align with business processes.
- Collaborate with developers to define technical requirements for customizations and integrations.
- User Support & Training:
- Provide end-user training and create documentation for CRM processes and best practices.
- Support users with day-to-day CRM issues, troubleshooting, and resolution.
- Develop and maintain user guides, training materials, and FAQs.
- Data Management & Reporting:
- Ensure data integrity and perform regular data audits and migrations.
- Design and deliver reports and dashboards to provide insights for business decision-making.
- Monitor and manage CRM system performance and data security.
- Stakeholder Collaboration:
- Liaise between business units and technical teams to ensure seamless communication.
- Assist in developing project plans and timelines for CRM implementations and updates.
- Collect and analyze feedback to continuously improve CRM functionalities.
- System Upgrades & Enhancements:
- Stay updated on the latest Dynamics CRM features and updates.
- Recommend and implement enhancements to improve user experience and efficiency.
- Test and validate new features, integrations, and system updates.
To succeed in this role, you will require:
- A bachelor's degree in Information Technology, Business Administration, or a related field.
- 2+ years of experience in a Dynamics CRM functional role.
- Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, etc.).
- Familiarity with CRM customization, workflows, and business process flows.
- Experience with Power Platform tools (Power Automate, Power BI, Power Apps).
- Understanding of CRM integrations with other Microsoft applications (e.g., Outlook, Teams, SharePoint).
The ideal candidate will possess strong analytical and problem-solving skills, excellent verbal and written communication skills, and the ability to work effectively in a team and independently.
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