Microsoft Dynamics CRM Solution Expert

2 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time

We are seeking a highly skilled Microsoft Dynamics CRM Solution Expert to support the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions at ITC Worldwide INC.

About the Role:

This key position involves collaborating with business stakeholders to understand requirements and translating them into Dynamics CRM solutions. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring the CRM platform meets organizational goals.

Key Responsibilities:
  • CRM Implementation & Configuration:
    • Work closely with business stakeholders to gather requirements and translate them into Dynamics CRM solutions.
    • Configure CRM modules, including Sales, Marketing, Customer Service, and Field Service.
    • Customize Dynamics CRM workflows, forms, views, and dashboards to align with business processes.
    • Collaborate with developers to define technical requirements for customizations and integrations.
  • User Support & Training:
    • Provide end-user training and create documentation for CRM processes and best practices.
    • Support users with day-to-day CRM issues, troubleshooting, and resolution.
    • Develop and maintain user guides, training materials, and FAQs.
  • Data Management & Reporting:
    • Ensure data integrity and perform regular data audits and migrations.
    • Design and deliver reports and dashboards to provide insights for business decision-making.
    • Monitor and manage CRM system performance and data security.
  • Stakeholder Collaboration:
    • Liaise between business units and technical teams to ensure seamless communication.
    • Assist in developing project plans and timelines for CRM implementations and updates.
    • Collect and analyze feedback to continuously improve CRM functionalities.
  • System Upgrades & Enhancements:
    • Stay updated on the latest Dynamics CRM features and updates.
    • Recommend and implement enhancements to improve user experience and efficiency.
    • Test and validate new features, integrations, and system updates.
Qualifications:

To succeed in this role, you will require:

  • A bachelor's degree in Information Technology, Business Administration, or a related field.
  • 2+ years of experience in a Dynamics CRM functional role.
  • Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, etc.).
  • Familiarity with CRM customization, workflows, and business process flows.
  • Experience with Power Platform tools (Power Automate, Power BI, Power Apps).
  • Understanding of CRM integrations with other Microsoft applications (e.g., Outlook, Teams, SharePoint).

The ideal candidate will possess strong analytical and problem-solving skills, excellent verbal and written communication skills, and the ability to work effectively in a team and independently.



  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    We are seeking a skilled Microsoft Dynamics 365 CRM / Power Platform Architect to design, implement, and optimize scalable CRM and Power Platform solutions tailored to business needs.The ideal candidate will work closely with stakeholders to align technology with organizational goals, leveraging their expertise in Dynamics 365 CRM, Power Apps, Power...


  • Abuja, FCT, Nigeria ITC WORLDWIDE Full time

    Technical Account Sales Pro for Microsoft CloudWe are seeking an experienced IT technical account sales pro to join our team as a Customer Success Manager (CSM). As a CSM, you will be responsible for identifying Microsoft customers' technical needs, resolving questions or concerns, and providing product knowledge via phone and email.You will also be expected...

  • Content Developer

    4 days ago


    Abuja, FCT, Nigeria Kratos Publisher Full time

    At Kratos Publisher, we are seeking a highly skilled Content Developer - Document Expert to join our team. This is an exciting opportunity for the right candidate who can showcase their exceptional expertise in document formatting and editing.About UsKratos Publisher is a reputable publishing company that has been a leading name in the industry for many...

  • Data Science Expert

    18 hours ago


    Abuja, FCT, Nigeria ITCworldwide Full time ₦250,000 - ₦300,000 per month

    Position OverviewITCworldwide is looking for a talented Data Science Expert to lead our machine learning efforts. The estimated salary range for this position is $200,000 - $250,000 per year. In this role, you will be responsible for designing, developing, and deploying machine learning models that solve complex business challenges.Key ResponsibilitiesStay...


  • Abuja, FCT, Nigeria Mecer Consulting Limited Full time

    Company OverviewMecer Consulting Limited is a leading business intelligence and e-business solutions development company that empowers businesses to make informed decisions through data-driven insights.Job DescriptionWe are seeking a highly analytical Business Intelligence and Research Analyst to provide valuable insights and recommendations that support...


  • Abuja, FCT, Nigeria StartupItJobs Full time

    We are a dynamic startup seeking talented individuals to create innovative digital solutions. Our fully remote opportunity requires strong proficiency in English for effective collaboration.We welcome applications from candidates with varying levels of expertise, as we aim to build a versatile team. Whether you specialize in one area or have a broad range of...


  • Abuja, FCT, Nigeria ITC WORLDWIDE Full time

    Company OverviewWe are ITC Worldwide, a leading provider of dynamic D365 consultancy services.Job DescriptionThe D365 Finance & Operations Consultant will deliver end-to-end implementation projects including design, configuration, testing, training, cutover and reporting for clients based on their business requirements across the full cycle of...


  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    We are seeking a highly skilled Azure Cloud Infrastructure Specialist to join our team at ITC Worldwide INC. As a key member of our IT department, you will be responsible for designing, implementing, and managing our Azure-based cloud infrastructure.About the RoleThis is an exciting opportunity for a talented individual who is passionate about cloud...


  • Abuja, FCT, Nigeria White Crust Limited Full time

    Job Summary:We are seeking a highly skilled and experienced Acquisition Strategist to manage the procurement process at White Crust Limited. This role is responsible for ensuring timely and cost-effective acquisition of goods and services.Main Responsibilities:• Conduct market research to identify potential suppliers and vendors that align with our...


  • Abuja, FCT, Nigeria Hempawa Consult Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Specialist to join our team at Hempawa Consult. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a proven track record of achieving sales targets.Key ResponsibilitiesCustomer Acquisition: Identify and pursue new business...


  • Abuja, FCT, Nigeria Cassidy Holdings Full time

    Cassidy Holdings is a dynamic media company specializing in video production, digital marketing and content creation. We are passionate about creating captivating and influential content that resonates with audiences worldwide.As an experienced Web Developer, you will be consulting and working with us on a long-term, flexible basis. The successful candidate...


  • Abuja, FCT, Nigeria Royal Resource Management Full time

    Your RoleKey ResponsibilitiesProvide administrative support to ensure seamless team operations and efficiency.Manage social media presence, develop engaging content, and edit visual materials as needed.Assist in scheduling, correspondence, and record-keeping activities.Support meetings, presentations, and research tasks.Occasionally participate in on-site...


  • Abuja, FCT, Nigeria MUTE SWAN CAPITAL LIMITED Full time

    About Mute Swan Capital LimitedMute Swan Capital Limited is a pioneering investment banking firm dedicated to providing innovative financial solutions while maintaining the highest standards of regulatory compliance. We are seeking a detail-oriented and knowledgeable Regulatory Compliance Specialist to join our team and ensure adherence to SEC rules and...


  • Abuja, FCT, Nigeria Tespire LLC Full time

    Job Overview    At Tespire LLC, we are seeking a seasoned Customer Experience Operations Director to lead our customer support team. As a key member of our leadership team, you will be responsible for overseeing and managing the day-to-day operations of our customer support function.    About Us    Tespire LLC is a dynamic company that values...


  • Abuja, FCT, Nigeria Viju Industires Nigeria Limited Full time

    Job DescriptionThe Water Production Operations Manager is responsible for overseeing the daily operations of the production line, ensuring efficient and effective manufacturing of high-quality pure water products. This role involves managing a team of production staff, maintaining equipment, ensuring compliance with safety and quality standards, and...


  • Abuja, FCT, Nigeria Royal Resource Management Full time

    At Royal Resource Management, we are a forward-thinking Creative Hub dedicated to innovation, collaboration, and building a strong online presence through impactful digital experiences.As our Content Creator / Digital Marketer Partner, you will play a key role in shaping the future of digital storytelling and engagement by:Crafting and executing innovative...


  • Abuja, FCT, Nigeria CZECH TECH SOLUTIONS NIGERIA LIMITED Full time

    Company OverviewCzech Tech Solutions Nigeria Limited is a dynamic organization that seeks to revolutionize the manufacturing sector. Our commitment to excellence and innovation drives us to recruit top talent in various fields.Salary and BenefitsThis role comes with a competitive salary package, including a comprehensive benefits program that supports your...


  • Abuja, Nigeria ITC Worldwide INC Full time

    We are seeking an experienced Microsoft Dynamics 365 CRM / Power Platform Architect to design, implement, and optimize scalable CRM and Power Platform solutions tailored to business needs. The ideal candidate will work closely with stakeholders to align technology with organizational goals, leveraging their expertise in Dynamics 365 CRM, Power Apps, Power...


  • Abuja, Nigeria ITC Worldwide INC Full time

    Job Summary: We are seeking a Dynamics CRM Functional Associate to support the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring the CRM platform meets organizational goals. This role involves gathering requirements,...

  • Sales Data Analyst

    19 hours ago


    Abuja, Nigeria ITC Worldwide INC Full time

    Job Summary: We are looking for a highly skilled Senior Sales Data Analyst to join our team and play a key role in driving data-driven decision-making for our sales organization. The ideal candidate will analyze sales performance, forecast trends, and provide actionable insights to optimize strategies and drive revenue growth. This role requires advanced...


  • Abuja, Nigeria Bella Recruiter Full time

    Function: Business Development Reporting to: Territory Manager Location: Abuja Travel Frequency: Rarely Purpose of the Job The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account...


  • Abuja, Nigeria ITC Worldwide INC Full time

    Job Summary: We are seeking a skilled Azure Cloud Administrator to manage and maintain our Azure-based cloud infrastructure. The ideal candidate will ensure the seamless operation of cloud systems, implement security best practices, optimize resources, and support business applications. This role demands expertise in Azure services, strong troubleshooting...

  • Compliance Officer

    6 days ago


    Abuja, Nigeria MUTE SWAN CAPITAL LIMITED Full time

    About Us: Mute Swan Capital Limited is a dynamic investment banking firm dedicated to delivering innovative financial solutions while maintaining the highest standards of regulatory compliance. We are seeking a detail-oriented and knowledgeable Compliance Officer to join our team and ensure adherence to SEC rules and other relevant regulatory...


  • Abuja, Nigeria White Crust Limited Full time

    Key Criteria: • Must be SEC-approved (Securities and Exchange Commission, Sponsored Individual with SEC). • Bachelor's degree in Accounting, Economics, Risk Management, Business Administration or related field. • Minimum of 5 years of experience in risk management, preferably in a financial services organization. • Strong knowledge of risk...


  • Abuja, Nigeria StartupItJobs Full time

    We are seeking talented individuals to join our dynamic team to create innovative digital solutions. This is a fully remote opportunity, and strong proficiency in English is mandatory for effective collaboration. We welcome applications from candidates with varying levels of expertise, as we aim to build a versatile team. Whether you specialize in one area...