Customer Support Specialist

1 day ago


Lekki, Lagos, Nigeria Pinnaclepoint BPO Partners Full time

**About the Role

Pinnaclepoint BPO Partners is seeking a dedicated Customer Support Specialist to deliver exceptional support across various areas.

The ideal candidate will be able to respond to customer inquiries via email, chat, or phone, maintaining professionalism and empathy while resolving customer issues efficiently.

This role requires strong communication skills and a customer-focused attitude. Ability to adapt quickly to new tools and diverse client needs is also essential.

Key Responsibilities:

  • Deliver exceptional support across retail, sales, booking services, and problem-solving
  • Respond to customer inquiries via multiple channels
  • Resolve customer issues efficiently and escalate complex matters as necessary
  • Maintain accurate records of interactions and follow company protocols
  • Adapt quickly to new systems, tools, and client requirements

Requirements:

  • Strong communication skills and a customer-focused attitude
  • Ability to adapt quickly to new tools and diverse client needs
  • Basic computer proficiency and reliable internet connection for remote work days
  • Comfortable commuting to the office on designated workdays
  • Previous experience in customer service, sales, or related field an advantage but not mandatory


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