Luxury Operations Director

2 days ago


Victoria Island, Nigeria IBIC Holdings Full time
Job Overview

We are seeking a seasoned hospitality leader to oversee the operational framework of our luxury hotels and short-let apartments. This role requires expertise in hotel management, operational efficiency, and guest experience enhancement.

The successful candidate will lead strategies to enhance guest experience, ensuring personalized, world-class service. They will develop and implement Standard Operating Procedures (SOPs) across all operational departments, conduct periodic audits, risk assessments, and operational reviews to drive continuous improvement.

Key Responsibilities:
  • Oversee all hotel and short-let apartment operations, ensuring smooth, efficient, and high-standard service delivery.
  • Develop and implement SOPs across all operational departments.
  • Conduct periodic audits, risk assessments, and operational reviews to drive continuous improvement.

Requirements:
  • 10+ years experience in luxury hotel and/or short-let apartment operations, with at least 5 years in a senior leadership role.
  • Strong leadership & people management skills with the ability to oversee multiple locations.
  • Proven expertise in hospitality operations, facility management, and service excellence.
  • Proficiency in budgeting, financial oversight, and cost control.
  • Strong data analysis & performance reporting skills.
  • Excellent communication, negotiation & stakeholder management skills.

About IBIC Holdings

IBIC Holdings is a leading hospitality group committed to delivering exceptional experiences for our guests. We are dedicated to providing luxurious accommodations and outstanding service across all our properties.

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