Senior Hospitality Manager

2 days ago


Victoria Island, Nigeria IBIC Holdings Full time
Job Description

We are seeking a highly skilled Senior Hospitality Manager to join our team at IBIC Holdings. As Head of Hotel Performance, you will be responsible for overseeing the entire operational framework of our luxury hotels and short-let apartments. This is an excellent opportunity to leverage your expertise in hotel management, operational efficiency, and guest experience enhancement.

Key responsibilities include developing and implementing Standard Operating Procedures (SOPs) across all operational departments, conducting periodic audits, risk assessments, and operational reviews to drive continuous improvement. You will also lead strategies to enhance guest experience, ensuring personalized, world-class service.

A successful candidate will possess strong leadership & people management skills, with the ability to oversee multiple locations. Proven expertise in hospitality operations, facility management, and service excellence is essential. Proficiency in budgeting, financial oversight, and cost control is also required. Strong data analysis & performance reporting skills and excellent communication, negotiation & stakeholder management skills are a must.

Responsibilities:
  • Oversight of hotel and short-let apartment operations to ensure seamless service delivery, facility excellence, and cost optimization.
  • Development and implementation of SOPs across all operational departments.
  • Conducting periodic audits, risk assessments, and operational reviews to drive continuous improvement.
  • Leading strategies to enhance guest experience and ensure personalized, world-class service.


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