
Head of Luxury Operations Management
23 hours ago
We are seeking a highly skilled and strategic leader to join our team as Head of Operations at IBIC Holdings.
About the JobThis is an exceptional opportunity for a seasoned hospitality professional to lead and oversee the entire operational framework of our luxury hotels and short-let apartments.
The Head of Operations will ensure seamless service delivery, facility excellence, cost optimization, and brand-standard guest experiences across all locations.
The ideal candidate must possess strong leadership, financial acumen, and data-driven decision-making skills while fostering a culture of service excellence.
Key Responsibilities:
- Strategic Operations Leadership: Oversee all hotel and short-let apartment operations, ensuring smooth, efficient, and high-standard service delivery.
- Develop and Implement SOPs: Develop and implement Standard Operating Procedures (SOPs) across all operational departments.
- Operational Reviews: Conduct periodic audits, risk assessments, and operational reviews to drive continuous improvement.
Guest Experience & Service Excellence:
- Lead strategies to enhance guest experience, ensuring personalized, world-class service.
- Implement luxury hospitality best practices to maintain high guest satisfaction and retention rates.
Facility & Asset Management:
- Ensure all properties are impeccably maintained, implementing preventive and corrective maintenance schedules.
- Supervise Facility Maintenance Technicians, ensuring quick resolution of maintenance issues.
- Optimize vendor management, ensuring compliance with Service-Level Agreements (SLAs).
Financial Oversight & Budget Management:
- Manage operational budgets to control costs while maintaining service excellence.
- Oversee inventory, procurement, and cost-control measures to optimize resource allocation.
- Identify cost-saving opportunities without compromising quality.
- Ensure compliance with financial policies, audits, and reporting standards.
Data-Driven Decision Making:
- Analyze operational performance reports, guest feedback, and financial data to guide strategic decisions.
- Present monthly performance reports to executive leadership, highlighting improvements and challenges.
- Leverage hospitality industry analytics to enhance operational efficiency and guest satisfaction.
Requirements:
- 10+ years experience in luxury hotel and/or short-let apartment operations, with at least 5 years in a senior leadership role.
- Strong leadership & people management skills with the ability to oversee multiple locations.
- Proven expertise in hospitality operations, facility management, and service excellence.
- Proficiency in budgeting, financial oversight, and cost control.
- Strong data analysis & performance reporting skills.
- Excellent communication, negotiation & stakeholder management skills.
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