Retail Operations Director

4 days ago

Abuja, FCT, Nigeria Dignity Exodus Nig ltd Full time
Job Overview

The Retail Operations Director is responsible for overseeing the day-to-day activities of the showroom, ensuring it operates efficiently and effectively. This role involves managing staff, inventory, and visual standards to drive sales and enhance customer satisfaction.

Key Responsibilities:
  • Sales Performance Management
    • Drive showroom sales by meeting or exceeding sales targets through strategic marketing initiatives.
    • Analyse sales reports and metrics to identify trends and opportunities for improvement.
    • Develop and implement sales strategies to enhance revenue.
  • Team Leadership
    • Recruit, train, and supervise retail staff.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
    • Foster a positive work environment that encourages teamwork and high performance.
  • Customer Experience
    • Ensure a high level of customer service and satisfaction by training staff to engage with customers effectively.
    • Handle customer inquiries, complaints, and escalations to resolve issues promptly.
    • Develop and implement customer loyalty programs and promotions.
  • Inventory Management
    • Oversee inventory levels to ensure optimal stock and minimize excess.
    • Coordinate with suppliers and vendors for timely product delivery.
    • Conduct regular inventory audits to manage product availability and reduce shrinkage.
  • Visual Merchandising
    • Maintain showroom displays to ensure an attractive and functional shopping environment.
    • Collaborate with marketing teams to plan promotional events and product launches.
    • Implement seasonal or special visual merchandising strategies to drive foot traffic and sales.
  • Budget Management
    • Assist in preparing and managing the showroom budget to achieve profitability.
    • Monitor expenses and implement cost-control measures without compromising quality.
    Qualifications

OND or Equivalent in Business Administration/Marketing required.

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