Help Desk Team Lead

3 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time
Job Summary

We are seeking an experienced Jira Service Management Lead to oversee our IT service management operations. The ideal candidate will have strong leadership skills and hands-on experience with Jira Service Management.

Responsibilities
  • Develop and implement ITSM best practices to enhance service efficiency and quality.
  • Collaborate with stakeholders to enhance user experience and service delivery.
Qualifications
  • Required: 3+ years in IT service management, with at least 1 year leading a help desk team.
  • Technical Skills: Familiarity with ticketing systems, automation, and reporting tools.


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