
Jira Service Management Lead
3 days ago
The Help Desk Lead will oversee the IT service management operations using Jira Service Management. The ideal candidate will lead a team of help desk professionals, ensuring efficient ticket resolution and process optimization.
Key Responsibilities- Lead the IT help desk team, ensuring prompt and effective resolution of support requests.
- Oversee ticket management, ensuring SLAs (Service Level Agreements) and KPIs are met.
- Monitor system performance, ticket trends, and user feedback to improve support processes.
- 3+ years in IT service management, with at least 1 year leading a help desk team.
- Jira Expertise: Hands-on experience configuring and managing Jira Service Management (JSM).
- ITSM Knowledge: Strong understanding of ITIL principles and service desk best practices.
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Help Desk Team Lead
3 days ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob SummaryWe are seeking an experienced Jira Service Management Lead to oversee our IT service management operations. The ideal candidate will have strong leadership skills and hands-on experience with Jira Service Management.ResponsibilitiesDevelop and implement ITSM best practices to enhance service efficiency and quality.Collaborate with stakeholders to...
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IT Support Operations Manager
3 days ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob OverviewITC Worldwide INC is seeking an experienced Jira Service Management Lead to manage our IT service management operations. The successful candidate will have hands-on experience with Jira Service Management and excellent leadership skills.ResponsibilitiesAdminister, configure, and maintain Jira Service Management (JSM) to optimize...
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Senior ITSM Operations Manager
4 days ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeAbout the RoleAt ITC Worldwide INC, we are seeking an experienced ITSM Help Desk Lead to oversee our IT service management operations using Jira Service Management. As a key member of our team, you will lead a group of help desk professionals, ensuring efficient ticket resolution, process optimization, and continuous improvement of IT support functions.Key...
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Operational Excellence Analyst
4 days ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeRequirements and QualificationsThe ideal candidate will possess 5+ years of experience in GTM Sales Planning, Business Process Design, Microsoft Stack, and Business Systems Requirements Development. Additionally, certifications such as Certified Atlassian Suite - Jira Work; Project & Service Management and Certified Business Process Professional (CBPP) + MS...
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Abuja, FCT, Nigeria ITC Worldwide INC Full timeWe're seeking an experienced sales professional to join our team at ITC Worldwide INC as a Digital Technology Sales Executive. In this role, you'll be responsible for driving sales growth by identifying new business opportunities and closing deals.About the Job:This is a critical position that requires a deep understanding of IT infrastructure, cloud...
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Customer Service Operations Manager
4 days ago
Abuja, FCT, Nigeria BLAKSKILL LIMITED Full timeBLAKSKILL LIMITED is a leading organization in the agritech industry, dedicated to delivering exceptional customer service. We are currently seeking a highly motivated and experienced Customer Service Lead to oversee our daily operations.The successful candidate will be responsible for managing a team of customer service representatives, ensuring timely and...
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Cost Management Lead
5 days ago
Abuja, FCT, Nigeria Onyxial Full timeJob Title: Cost Management LeadJob Description: We are seeking an experienced Cost Management Lead to join our team at Onyxial. As a key member of our finance department, you will be responsible for leading the development and implementation of cost management strategies that align with the company's overall goals and objectives. Your expertise in...
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Sales Team Lead Manager
4 days ago
Abuja, FCT, Nigeria Ascentech Services limited Full timeJob Title: Sales Team Lead ManagerWe are seeking a highly motivated and experienced Sales Team Lead Manager to join our team at Ascentech Services Limited. This is an excellent opportunity for a sales professional to take on a leadership role and drive sales growth.Key Responsibilities:Sales Target Achievement: Work with the sales team to ensure that sales...
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Customer Experience Lead
4 days ago
Abuja, FCT, Nigeria BLAKSKILL LIMITED Full timeWe are seeking a skilled and experienced Customer Service Lead to join our team at BLAKSKILL LIMITED. This is an exciting opportunity for a motivated individual to take on a leadership role and make a significant impact on our customer service operations.The successful candidate will be responsible for developing and implementing customer service strategies,...
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Financial Services Associate
3 days ago
Abuja, FCT, Nigeria ASSURANCE THRIFT CREDIT & LOAN COOPERATIVE SOCIETY Full timeCompany OverviewWe are a leading financial institution dedicated to promoting a savings culture and supporting Small Medium Enterprises (SMEs) in their growth and development. Our mission is to provide access to loans and other financial services that enable SMEs to expand their business and create wealth for stakeholders.
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Financial Services Representatives
3 days ago
Abuja, FCT, Nigeria HR Manager Full timeAt our esteemed organization, a leading Fund Management Company licensed by the Securities and Exchange Commission (SEC), we are embarking on an exciting journey to recruit highly motivated and goal-oriented Financial Services Representatives. As key points of contact, you will play a pivotal role in promoting and selling investment products to potential...
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Customer Service Strategy Director
4 days ago
Abuja, FCT, Nigeria Hempawa Consult Ltd Full timeJob OverviewHempawa Consult Ltd is seeking an experienced Customer Service Strategy Director to lead our customer service team and drive exceptional customer satisfaction.Key Responsibilities:Team Leadership: Supervise and mentor a team of customer service representatives to ensure they have the skills and support needed to excel in their roles.Customer...
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Service Delivery and Excellence Specialist
4 days ago
Abuja, FCT, Nigeria BLAKSKILL LIMITED Full timeAt BLAKSKILL LIMITED, we believe that exceptional customer service is the foundation of our success. As a result, we are seeking a talented Customer Service Lead to join our team and help us achieve our goals.The ideal candidate will have a strong background in customer service, preferably in the agritech or fintech industry. They will possess excellent...
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Abuja, FCT, Nigeria HRD solutions Full timeAt HRD Solutions, we're pushing the boundaries of innovation with our cutting-edge MERN Stack platform. As a Senior Fullstack Engineer, you'll play a pivotal role in shaping the future of energy services in Nigeria and beyond.About the RoleThis is an exceptional opportunity to join our vibrant team and contribute to the development of next-generation energy...
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Administrative Services Manager
4 days ago
Abuja, FCT, Nigeria Integrated Healthcare Limited Full timeThe successful candidate will be responsible for managing multiple tasks simultaneously, prioritizing duties, and maintaining exceptional organizational skills.An added advantage would be having knowledge on how to manage a fleet of vehicles efficiently.
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Project Management Expert
3 days ago
Abuja, FCT, Nigeria Campus Technologies Ltd Full timeCompany Overview">Campus Technologies Ltd. is a leading provider of educational services, specializing in project management training and certification. We are dedicated to helping professionals develop the skills and knowledge they need to succeed in their careers.
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Abuja, FCT, Nigeria Coronation life insurance limited Full timeCompany Overview:Coronation Life Insurance Limited is a leading provider of insurance solutions in the market. Our mission is to provide excellent service to our customers and help them achieve their financial goals.Why Join Us?Opportunity to work with a reputable insurance companyChance to develop your sales skills and experience
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IT Service Sales Strategist
3 days ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob SummaryThe Digital Technology Sales Executive plays a pivotal role in driving sales growth by identifying, developing, and closing new business opportunities for Managed IT Services. This position requires a deep understanding of IT infrastructure, cloud services, cybersecurity, and other technology solutions.
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Managed IT Solutions Executive
3 days ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeKey ResponsibilitiesIdentify and target new business opportunities for Managed IT Services, including cloud solutions, network management, cybersecurity, and IT infrastructure.Develop and maintain a robust sales pipeline by prospecting, qualifying leads, and building relationships with key decision-makers.Engage with potential clients through direct...
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Business Administration Lead
4 days ago
Abuja, FCT, Nigeria Integrated Healthcare Limited Full timeAs an Administrative Services Manager at Integrated Healthcare Limited, you will play a vital role in ensuring seamless day-to-day operations.Our ideal candidate should have outstanding communication and interpersonal skills, coupled with a strong ability to work independently and as part of a team.