Customer Experience Lead

4 days ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

We are seeking a skilled and experienced Customer Service Lead to join our team at BLAKSKILL LIMITED. This is an exciting opportunity for a motivated individual to take on a leadership role and make a significant impact on our customer service operations.

The successful candidate will be responsible for developing and implementing customer service strategies, building strong relationships with customers, and leading a team of customer service representatives.

Responsibilities:

  • Strategic Planning: The Customer Service Lead will develop and implement customer service strategies that align with the company's overall business objectives.
  • Customer Relationship Building: They will build strong relationships with customers, particularly smallholder farmers and agribusiness partners, to understand their needs and concerns.
  • Team Leadership: The successful candidate will lead, mentor, and train a team of customer service representatives to deliver exceptional service, conduct performance reviews, and provide constructive feedback.
  • Process Improvement: They will identify opportunities to improve customer service processes and implement changes to enhance the overall customer experience.


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