Customer Service Representative and Data Entry Specialist

1 day ago


Lagos, Lagos, Nigeria Lifespring Technology Full time

We are seeking a talented and detail-oriented Customer Service Representative and Data Entry Specialist to join our team at Lifespring Technology.

About the Role

This is an excellent opportunity for a motivated individual to provide exceptional customer service, resolve issues efficiently, and maintain accurate records.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via various communication channels, ensuring timely and effective resolution.
  • Provide top-notch customer service, focusing on customer satisfaction and loyalty through proactive engagement and issue resolution.
  • Perform data entry tasks accurately and efficiently, maintaining high levels of quality and attention to detail.
  • Maintain up-to-date and accurate records, databases, and other documentation as required.
  • Collaborate with internal teams to resolve complex customer complaints and concerns, promoting a positive customer experience.
  • Achieve and exceed customer service targets and metrics, driving business growth and success.
  • Participate in training and development programs to enhance skills and knowledge, staying abreast of industry trends and best practices.
Requirements:
  • Bachelor's degree in any field; NYSC Corpers are encouraged to apply.
  • Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Proficient in Microsoft Office, particularly Excel and Word, with strong data entry skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Strong problem-solving and analytical skills, with a focus on delivering results-driven solutions.
What We Offer:
  • A competitive salary and benefits package that reflects your value to the organization.
  • The opportunity to work with a dynamic and innovative organization, driving business growth and success.
  • Ongoing professional development and training opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment that fosters teamwork, open communication, and continuous learning.


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