Dynamics 365 Sales and Support Specialist

3 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time

Job Overview:

The IT Services Business Growth Executive will drive sales and business growth in the post-warranty support area for Microsoft Dynamics 365 solutions. This role requires identifying new business opportunities, nurturing existing client relationships, and collaborating with cross-functional teams to deliver exceptional post-warranty IT services.

Main Responsibilities:

  • Market Analysis and Planning
  • Conduct in-depth market analysis to identify trends, opportunities, and key prospects in Microsoft Dynamics 365 post-warranty support services.
  • Develop and implement strategic business development plans to increase revenue and expand the client base.
  • Stay informed on the latest Dynamics 365 updates, post-warranty support trends, and competitor offerings to maintain a competitive edge.
  • Client Engagement and Sales
  • Identify, target, and engage potential clients requiring post-warranty support for Microsoft Dynamics 365 implementations.
  • Conduct consultative sales meetings to understand client needs and propose tailored support solutions.
  • Build strong relationships with decision-makers in businesses using or considering Microsoft Dynamics 365 solutions.
  • Post-Warranty Support Delivery
  • Develop customized service packages including technical support, system maintenance, and service agreements for post-warranty Dynamics 365 solutions.
  • Provide clients with post-warranty lifecycle services, including software updates, troubleshooting, and performance optimization.
  • Collaborate with technical teams to ensure proposed solutions meet the client's operational needs and are aligned with Microsoft's best practices.
  • Customer Retention and Upselling
  • Ensure ongoing satisfaction with support services by maintaining regular contact with clients and addressing their technical needs.
  • Identify opportunities to upsell additional services, such as version upgrades, system integration, or extended support contracts.
  • Act as the point of contact for escalations, working closely with technical and service delivery teams to resolve issues.
  • Requirements:
  • Bachelor's degree in Business, IT, or related field.
  • 3-5 years of experience in business development or sales within an IT services or Dynamics 365 partner environment.
  • Strong knowledge of Microsoft Dynamics 365 and its applications across industries (e.g., finance, retail, manufacturing, and supply chain).
  • Proven track record in developing and closing deals, particularly related to post-warranty support and IT service contracts.
  • Excellent communication and relationship-building skills with the ability to engage technical and business stakeholders.
  • Familiarity with Microsoft Dynamics 365 CRM, customer service, and marketing modules.


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