Customer Success Program Manager
2 weeks ago
About the Role
INFINION Technologies is a dynamic tech company dedicated to delivering cutting-edge solutions across various sectors. We are seeking a highly motivated and passionate Customer Success Program Manager to drive program management for Commercial accounts with Cloud, on-premise, and hybrid workload engagements.
Responsibilities
The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight. Key responsibilities include:
- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
- Partner with the customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
- Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
- Orchestrate, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
- Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
Requirements
The ideal candidate will have:
- A Bachelor's Degree or equivalent work experience.
- 2-3 years of success in engagement management and program management.
- Leadership skills, including effective communication and collaboration, executive presence, and confidence in varying customer situations.
- Program management skills, including the ability to manage multiple tasks, prioritize activities, and determine outcomes.
- Collaboration and communication skills, including driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Technical knowledge of Cloud and hybrid infrastructures, and migrations preferred.
What We Offer
INFINION Technologies offers a competitive salary, opportunities for professional development and career advancement, an innovative environment, and a collaborative team that values your contributions.
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Lagos, Lagos, Nigeria INFINION TECHNOLOGIES LIMITED Full timeCompany OverviewINFINION Technologies is a pioneering tech company dedicated to delivering innovative solutions across various sectors. We are expanding our footprint in the African market and seeking a highly motivated Customer Success Account Manager (CSAM) to drive program management for Commercial accounts with Cloud, on-premise, and hybrid workload...
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