Customer Success Program Manager

2 weeks ago


Lagos, Lagos, Nigeria INFINION TECHNOLOGIES LIMITED Full time

About the Role

INFINION Technologies is a dynamic tech company dedicated to delivering cutting-edge solutions across various sectors. We are seeking a highly motivated and passionate Customer Success Program Manager to drive program management for Commercial accounts with Cloud, on-premise, and hybrid workload engagements.

Responsibilities

The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight. Key responsibilities include:

  • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
  • Partner with the customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
  • Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
  • Orchestrate, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
  • Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.

Requirements

The ideal candidate will have:

  • A Bachelor's Degree or equivalent work experience.
  • 2-3 years of success in engagement management and program management.
  • Leadership skills, including effective communication and collaboration, executive presence, and confidence in varying customer situations.
  • Program management skills, including the ability to manage multiple tasks, prioritize activities, and determine outcomes.
  • Collaboration and communication skills, including driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Technical knowledge of Cloud and hybrid infrastructures, and migrations preferred.

What We Offer

INFINION Technologies offers a competitive salary, opportunities for professional development and career advancement, an innovative environment, and a collaborative team that values your contributions.



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