Customer Service Liaison

4 weeks ago


Lagos, Lagos, Nigeria Whip-smart Service Providers Limited Full time
Key Responsibilities

As a Customer Service Representative at Whip-smart Service Providers Limited, you will be responsible for:

  • Providing introductory information to prospective and new customers
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers to check that they're still satisfied with their purchases
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client's or customer's questions
  • Escalating queries and concerns, when necessary
  • Working with a team to manage high volumes of orders
Requirements

To succeed in this role, you will need to:

  • Be innovative and contribute to the growth of the brand
  • Have excellent communication and problem-solving skills
  • Be able to work effectively in a team environment
  • Have a strong understanding of computer software, including Microsoft Word and Excel
What We Offer

As a valued member of our team, you will have the opportunity to:

  • Develop your skills and knowledge in a dynamic and supportive environment
  • Contribute to the growth and success of our company
  • Enjoy a competitive salary and benefits package


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