Customer Service Strategist

5 days ago


OmolePhase One Ikeja, Nigeria Piston & Fusion Business Academy Full time

Piston & Fusion Business Academy is seeking a Crm Relationship Manager to oversee our CRM systems, ensuring a seamless experience for diverse clientele.

This role involves developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth.

  • Develop and execute crm strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization's objectives.
  • Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
  • Cross-functional collaboration with the Cba, operations, and training teams to integrate crm insights into business development, sales strategies, and customer relationship initiatives.
  • Analyze crm metrics, including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.

Required skills and qualifications include a B.Sc. or Hnd in Mass Communication, Social Sciences, Marketing, or related fields.

The ideal candidate will have 2 years or more working in the Customer Service department.



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