Cloud Solutions Engagement Manager
1 month ago
About the Role:
We are seeking a highly skilled Cloud Solutions Engagement Manager to join our team at INFINION TECHNOLOGIES LIMITED. As a key member of our organization, you will be responsible for driving program management for Commercial accounts with Cloud, on-premise, and hybrid workload engagements.
The ideal candidate will own consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight. This role is critical in ensuring customer success by managing program deliveries and strong customer relationships.
Fulfilling Support Contract Obligations
In this position, you will drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft cloud technologies. You will partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
Key Responsibilities:
- Define outcomes to improve prioritized workloads' health, performance, and business capabilities to drive customer value realization.
- Orchestrate, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
- Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
Requirements:
To succeed in this role, you will need a Bachelor's Degree or equivalent work experience, 2-3 years of success in engagement management and program management, leadership skills, program management ability, collaboration and communication skills, and technical knowledge of Cloud and hybrid infrastructures.
What We Offer:
We offer a competitive salary of $90,000 per annum, professional growth opportunities, an innovative environment, and a collaborative team. We require clear and effective communication skills, attention to detail, team collaboration skills, up-to-date knowledge, and a commitment to meeting project deadlines.
This position is 100% onsite. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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