Cloud Solutions Program Manager
5 days ago
Infinion Technologies is a cutting-edge tech company dedicated to delivering innovative solutions across various sectors. We are expanding our footprint in the African market and seeking a highly motivated Cloud Solutions Program Manager to drive program management for Commercial accounts with cloud, on-premise, and hybrid workload engagements.
This role requires effective communication and collaboration skills, displaying executive presence and confidence in varying customer situations. The successful candidate must show leadership in collaborating with multiple teams and critical stakeholders who may deliver complex customer success solutions.
About the RoleThe Cloud Solutions Program Manager will be responsible for managing multiple tasks, prioritizing activities, and determining outcomes. They will also drive both customer and Microsoft activity to achieve results. Additionally, they must have a proven history of building relationships with senior customer executives in Commercial accounts and experience in managing various stakeholder relationships to get a consensus on solutions/engagements.
Responsibilities- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
- Partner with customers and Account Teams to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
- Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
- Orchestrate, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
- Leadership: This role requires effective communication and collaboration skills and displays executive presence and confidence in varying levels of customer situations.
- Program Management: The ability to manage multiple tasks, prioritize activities, and determine outcomes is essential.
- Collaboration and Communication: A proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Technical: Knowledge of/experience with Cloud and hybrid infrastructures, and migrations preferred.
- Relationship Building: A proven history of building relationships with senior customer executives in Commercial accounts.
- Negotiable Salary: Competitive salary package commensurate with qualifications and experience.
- Professional Growth: Opportunities for professional development and career advancement.
- Innovative Environment: Work in a forward-thinking company that values creativity and innovation.
- Collaborative Team: Be part of a supportive and collaborative team that values your contributions.
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