Luxury Hotel Operations Manager

4 weeks ago


Lekki Phase, Nigeria IBIC Holdings Full time

Job Summary:

We are seeking an experienced Luxury Hotel Operations Manager to join our team at IBIC Holdings. As a key member of our operations team, you will be responsible for overseeing the daily activities of assigned floors and ensuring that all rooms and public areas meet luxury hotel standards.

About the Role:

The ideal candidate will have significant experience in hotel management and housekeeping, with a strong background in leading teams and implementing operational efficiencies. You will work closely with the guest relations and front office teams to ensure seamless guest experiences and collaborate with other departments to enhance overall hotel operations.

Key Responsibilities:

  • Operational Leadership and Quality Assurance: Lead and oversee the housekeeping team to ensure consistency in meeting luxury hotel standards. Develop and implement SOPs (Standard Operating Procedures) for housekeeping operations, ensuring compliance with brand standards and regulatory requirements.
  • Team Management and Development: Provide advanced training and mentorship to the housekeeping staff, promoting a culture of excellence, accountability, and continuous improvement. Act as a senior authority on all operational matters, handling escalations, managing conflict resolution, and supporting team members with complex tasks.
  • Strategic Resource and Inventory Management: Oversee the management of housekeeping supplies, equipment, and amenities, optimizing inventory control and budget adherence. Forecast resource needs based on hotel occupancy and special events, ensuring adequate staffing and supply availability.
  • Guest Relations and Service Excellence: Collaborate with Guest Relations and Front Office to ensure guest requests, special arrangements, and VIP requirements are managed effectively. Engage with guests directly to resolve issues and gather feedback, using insights to enhance the guest experience and inform operational improvements.

Requirements:

  • Bachelor's degree or Equivalent in Hospitality Management, Business Administration, or a related field preferred. Certifications in Housekeeping Management or similar disciplines are an advantage.
  • Minimum of 2 - 5 years in hotel housekeeping or operations management with proven leadership experience in a high-end hotel or resort environment.
  • Advanced knowledge of hotel management, housekeeping standards, and luxury service protocols.
  • Strong leadership and team development capabilities, with experience managing large teams.
  • Exceptional communication, conflict resolution, and guest service skills.
  • Proficient in hospitality software, housekeeping systems, and Microsoft Office Suite.

Estimated Salary:$85,000 - $115,000 per annum, depending on experience and qualifications.



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