Luxury Hotel Operations Manager

2 days ago

Lekki Phase, Nigeria IBIC Holdings Full time

**About IBIC Holdings**


At IBIC Holdings, we are committed to delivering exceptional luxury experiences to our guests. As a Luxury Hotel Operations Manager, you will play a critical role in overseeing the daily operations of assigned floors, ensuring that every guest feels valued and catered to.

**Job Summary**

We are seeking an experienced and skilled Luxury Hotel Operations Manager to join our team. The successful candidate will be responsible for leading and managing the housekeeping team, developing and implementing Standard Operating Procedures (SOPs), conducting high-level inspections, and providing advanced training and mentorship to staff.

**Key Responsibilities**

  • Operational Leadership and Quality Assurance
    • Lead and oversee the housekeeping team to ensure that rooms and public areas consistently meet luxury hotel standards.
    • Develop, implement, and maintain SOPs for housekeeping operations, ensuring compliance with brand standards and regulatory requirements.
    • Conduct high-level inspections of guest rooms and public spaces, identifying areas for improvement and implementing corrective actions.
  • Team Management and Development
    • Provide advanced training and mentorship to the housekeeping staff, promoting a culture of excellence, accountability, and continuous improvement.
    • Act as a senior authority on all operational matters, handling escalations, managing conflict resolution, and supporting team members with complex tasks.
    • Evaluate team performance and implement development plans to ensure high staff engagement and retention.
  • Strategic Resource and Inventory Management
    • Oversee the management of housekeeping supplies, equipment, and amenities, optimizing inventory control and budget adherence.
    • Forecast resource needs based on hotel occupancy and special events, ensuring adequate staffing and supply availability.
  • Guest Relations and Service Excellence
    • Collaborate with Guest Relations and Front Office to ensure guest requests, special arrangements, and VIP requirements are managed effectively.
    • Engage with guests directly to resolve issues and gather feedback, using insights to enhance the guest experience and inform operational improvements.

**Qualifications and Skills**

To be considered for this role, you must possess:

  • Bachelor's degree or Equivalent in Hospitality Management, Business Administration, or a related field preferred. Certifications in Housekeeping Management or similar disciplines are an advantage.
  • Minimum of 2 - 5 years in hotel housekeeping or operations management with proven leadership experience in a high-end hotel or resort environment.
  • Advanced knowledge of hotel management, housekeeping standards, and luxury service protocols.
  • Strong leadership and team development capabilities, with experience managing large teams.
  • Exceptional communication, conflict resolution, and guest service skills.
  • Proficient in hospitality software, housekeeping systems, and Microsoft Office Suite.
  • Strategic thinking and decision-making ability, with a focus on operational efficiency and excellence.
  • Deep commitment to understanding and exceeding guest expectations.
  • Skilled in identifying and implementing process improvements and cost-saving measures.
  • Ability to effectively handle emergencies and operational disruptions, ensuring guest satisfaction and team safety.
  • Continuously seeks new methods for enhancing service delivery and operational efficiency.

**Compensation**

The salary range for this position is $120,000 - $150,000 per year, depending on experience and qualifications.

**Location**

This position is located in [location].

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