Customer Support Representative

2 days ago

Port Harcourt, Rivers State, Nigeria Picadailys Full time

PICADILYS is a multi-faceted platform that offers various services to its customers. These services include value added services such a bill payments, airtime and data recharge, T.V subscriptions, betting, and gift cards. PICADAILYS also provides self-services from our partners in the areas of travels and leisure, food and drinks, fitness and entertainment , delivery services and consumables. Additionally, the platform offers brand advertising services including pay per click(PPC), pay per engagement (PPE), pay per action(PPA) and pay per mile (PPM). PICADAILYS also operates a banking/wallet service that allows users to create virtual accounts, fund wallets, transfer funds, convert currencies, obtain virtual USD cards and prepaid cards.

We are recruiting to fill the position below:

Job Position: Customer Support Representative

Job Location: Port Harcourt, Rivers

Role Overview

  • We're looking for a proactive and empathetic Customer Support Representative to provide excellent service to our users.
  • This role involves assisting users with inquiries, resolving issues efficiently, and ensuring every customer enjoys a smooth and positive Picadailys experience.

Key Responsibilities

  • Respond promptly to user inquiries via chat, email, and phone.
  • Assist customers with onboarding, app navigation, payments, and account-related issues.
  • Record and track customer feedback, issues, and resolutions.
  • Collaborate with the product and tech teams to troubleshoot and escalate unresolved cases.
  • Maintain a high level of product knowledge to deliver accurate information and support.
  • Identify recurring issues and suggest improvements to enhance customer experience.
  • Uphold Picadailys' service standards with professionalism and empathy.

Requirements

  • OND / HND qualification / Bachelor's Degree in any field (Business, Communications, or related discipline preferred).
  • 1 – 3 years of experience in customer support, preferably within fintech, tech, or lifestyle sectors.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail, patience, and empathy in handling users.
  • Proficiency in using CRM tools, live chat systems, and Microsoft Office/Google Workspace.
  • Ability to multitask and work under minimal supervision.

What We Offer

  • Competitive salary and performance bonuses.
  • A friendly and collaborative work environment.
  • Growth opportunities within a fast-growing fintech lifestyle brand.
  • Access to exclusive Picadailys rewards and benefits.

Method of Application

Interested and qualified candidates should send their CV and a brief cover letter to: using "Application – Customer Support Representative" as the subject of the email.

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