IT Service Desk Engineer

2 days ago

Lagos, Lagos, Nigeria Prudential Zenith Life Insurance Full time

Job Title:
IT Service Desk Engineer

Reports To
: Head, Information Technology

Location:
Lagos, Nigeria

Key Responsibilities


• Serve as the first point of contact for customers seeking technical assistance.


• Providing front-line support to end-users and customers via various channels (phone, email, chat, or in-person) to address IT-related issues and requests. This may involve troubleshooting hardware, software, network, and other technology-related problems.


• Receiving, logging, categorizing, prioritizing, and escalating IT incidents re-ported by users. Tracking incidents from initial report to resolution and ensur-ing timely updates to users.


• Managing the IT Service desk Portal, mailbox & Internal IT communications.


• Ensuring that the service desk meets SLA targets for incident response and resolution times.

Qualifications

B.Sc. / HND in any relevant discipline.

Key Experience

Minimum of 3 years' experience in IT service support

Knowledge & Competencies

  • Vast and proficient in the use of applicable computer software and Mi-crosoft office suites.
  • Knowledge of the ITIL service management framework.
  • Excellent customer service skills, including empathy, active listening, and a positive attitude.
  • Knowledge and interest in computer systems and the latest technologies.
  • Ability to create and maintain knowledge base articles, FAQs, and standard operating procedures to aid in issue resolution and knowledge sharing
  • Good communication skills – both written and verbal.
  • Possess basic SQL knowledge
  • Experience with ticketing systems and remote support tools

To Apply:
Interested candidates who meets the above requirement should send updated resume to

N.B: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

  • Front desk

    4 days ago

    Lagos, Lagos, Nigeria TENSTRINGS MUSIC INSTITUTE Full time ₦1,200,000 - ₦3,600,000 per year

    Tenstrings Music Institute, Ikeja Centre, is looking for a smart and organized Front Desk Admin to join our team. The ideal candidate should be friendly, professional, and able to manage front desk duties efficiently.Responsibilities:Welcome and attend to students, parents, and visitorsManage calls, enquiries, and daily front desk operationsSupport basic...

  • Front Desk

    4 days ago

    Lagos, Lagos, Nigeria Equity Specialist Hospital Full time ₦3,000,000 - ₦6,000,000 per year

    Equity Specialist Hospital is a modern medical facility in Lagos, Nigeria, committed to providing world-class, patient-centered care. Backed by Equity Health Group, the hospital offers advanced diagnostic and therapeutic services across key specialties, using cutting-edge medical technology. Its mission is to make high-quality healthcare accessible locally...

  • Front Desk Secretary

    4 days ago

    Lagos, Lagos, Nigeria CHAPITRE LLP Full time ₦15,000 - ₦30,000 per year

    Job Vacancy: Front Desk SecretaryLocation: Lagos, NigeriaPosition: Front Desk SecretaryQualification: BSC, OND or HND in any relevant disciplineJob Description:Our reputable law firm in Lagos is seeking a highly motivated and professional Front Desk Secretary to join our team. The ideal candidate will be responsible for managing front desk operations,...

  • Front Desk

    4 days ago

    Lagos, Lagos, Nigeria HairbyTMS Full time ₦1,200,000 - ₦1,440,000 per year

    We are focused on elevating beauty with expert locs and lifestyle care. We provide quality hair care, premium products, beauty maintenance, and a relaxing experience that helps clients look and feel their best. At HairbyTMS, our commitment is to ensure that every client walks away with enhanced confidence and satisfaction.Location: Lekki Phase 1Salary:...

  • Front Desk Officer

    4 days ago

    Lagos, Lagos, Nigeria pearls_curve Full time ₦1,440,000 - ₦3,600,000 per year

    Job Title: Front Desk OfficerLocation: Lekki Phase 1, LagosSalary: ₦120,000Job DescriptionThe DEW Lifestyle Company Limited (The DEW Centre) is a leading wellness and lifestyle brand dedicated to helping clients relax, rejuvenate and restore balance through premium spa and wellness services. We are seeking a skilled, professional and passionate Front Desk...

  • Front Desk Manager

    2 days ago

    Lagos, Lagos, Nigeria La Campagne Tropicana Beach Resort Full time ₦1,500,000 - ₦3,000,000 per year

    JOB TITLE: Front Desk ManagerJOB DETAILS:We are seeking a highly organized and personable Front Desk Manager to oversee our guest services operations.The ideal candidate will have strong leadership skills, an eye for detail, and a passion for delivering superior guest experiences. Join our team and contribute to maintaining our reputation as a top...

  • Front Desk Officer

    2 days ago

    Lagos, Lagos, Nigeria Pearls & Curve Full time ₦960,000 per year

    Job Title: Front Desk OfficerLocation: Surulere, LagosJob Type: Full-TimeSalary Expectation: ₦ 80,000 monthlyCompany OverviewPerfect Menders is a shoemaking and shoe repair company with over three decades of expertise in crafting, restoring and maintaining quality footwear. The company is focused on operational efficiency, enhancing customer experience and...

  • Front Desk Officer

    4 days ago

    Lagos, Lagos, Nigeria M&L Varities Full time ₦75,000 - ₦750,000 per year

    M&L VaritiesAdmin & OfficeLagos Full TimeIT & Telecoms NGN 75, ,000Job SummaryWe are looking to hire a professional Front Desk Officer to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties, including answering phone calls, managing the switchboard, and maintaining the office budget.Minimum...

  • Front Desk Officer

    4 days ago

    Lagos, Lagos, Nigeria Yo Digital And Brand Solutions Ltd Full time ₦2,340,000 - ₦7,800,000 per year

    Yo Digital And Brand Solutions LtdAdmin & OfficeLagos Full TimeIT & Telecoms NGN 150, ,000Job SummaryOur company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties, including answering phone calls, managing the switchboard, and maintaining the office...

  • Front Desk Officer

    2 weeks ago

    Lagos, Lagos, Nigeria Jorvit School LTD Full time ₦450,000 - ₦750,000 per year

    Jorvit School LTDAdmin & OfficeLagos Full TimeEducation NGN 75, ,000Job SummaryThe Front Desk Officer is the first point of contact for visitors and clients, providing exceptional customer service and ensuring a positive experience. This role involves managing front desk operations, handling phone calls, and performing administrative tasks.Minimum...