Client Services Representative

4 days ago

Lagos, Lagos, Nigeria Anonymous Full time ₦216,000 - ₦300,000 per year

NOTE:

  1. This job is an on-site role in Lekki Phase 1. Candidates within the immediate vicinity or easy to commute to site will be preferred
  2. Salary for this role is N170,000
  3. We require someone that is able to start immediately.

Company Overview:

We are a leading healthcare diagnostics center in Lekki Phase 1 dedicated to providing high-quality services and exceptional patient care. We are committed to ensuring a comfortable and efficient experience for all our clients.

Job Description:

We are seeking dedicated and compassionate Client Services Representatives. This role will primarily focus on ensuring excellent patient care experience within the Centre, while also taking on front desk responsibilities.

Key Responsibilities:

  • Provide excellent customer service to all patients and visitors.
  • Manage the patient experience process, aiming at customer satisfaction.
  • Assist patients through the registration and check-in process.
  • Ensure the comfort and confidentiality of all patients.
  • interface with multiple departments to ensure timely TATs.
  • Act as a liaison between patients and other healthcare professionals to facilitate smooth communication and appointment scheduling.
  • Identify opportunities to improve patient experience and suggest service enhancements to management.
  • Assist in maintaining accurate patient records and documentation in compliance with healthcare regulations.
  • Collaborate with marketing and outreach teams to support patient education initiatives and community engagement.
  • Contribute to patient feedback collection and analysis to support continuous quality improvement.
  • Support revenue generation efforts by providing clear information on services and pricing to patients

Qualifications
:

  • A Bachelor's degree is preferred.
  • 2-3years experience in Client Servicing, preferably within the healthcare sector.
  • Strong communication and interpersonal skills.
  • Strategic fast thinker

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