Relationship Manager

Company Description

Boctrust Microfinance Bank, licensed by the Central Bank of Nigeria, is committed to supporting the lower middle class, working class, and economically active members of society. With a vision to be recognized as a leading microfinance bank in customer service, profitability, and returns on investment, the bank is dedicated to offering professional and ethical financial services. Boctrust provides tailored products and solutions for saving, credit access, payments, and financial advisory services, focusing on empowering individuals and micro, small, and medium enterprises (MSMEs). Boasting a strong, innovative team and customer-centric approach, Boctrust emphasizes values like integrity, innovation, respect, and outstanding customer service.

Role Description

We are seeking an experienced and highly driven Relationship Manager to spearhead the acquisition of high-value Fixed Deposit (FD) and Investment funds. You will be responsible for originating significant investment portfolios while also leading, mentoring, and managing a dedicated team of Relationship Officers (ROs) to ensure their collective targets are met. You are the architect of high-value client relationships and the driving force behind the team's success.

Key Responsibilities

1. Investment Acquisition & Portfolio Growth

2. Client Acquisition:
   Aggressively identify, prospect, and onboard High-Net-Worth Individuals (HNWI), corporate clients, and institutional investors to secure new Fixed Deposit and proprietary Investment funds.

3. Target Achievement:
   Exceed individual monthly and quarterly targets for funds under management and new investment volume.
4. Portfolio Management:
   Build and maintain deep, long-term relationships with a book of high-value clients, ensuring exceptional service, retention, and cross-selling of investment products.
5. Market Insight:
   Stay current on market trends, interest rate movements, and competitor offerings to effectively position and sell the bank's investment products.
6. Due Diligence:
   Ensure all client onboarding and investment documentation adheres strictly to compliance and regulatory guidelines.

2.Team Leadership & Management

• Performance Leadership:
  Directly supervise, motivate, and guide a team of Relationship Officers (ROs) to achieve their assigned targets for client engagement and FD acquisition.
• Coaching and Mentoring:
  Conduct regular one-on-one sessions, training, and shadowing to enhance the ROs' sales techniques, product knowledge, and client service capabilities.
• Strategy Implementation:
  Develop and execute tailored sales strategies and action plans for the team to penetrate new markets and client segments.
• Reporting:
  Track, analyze, and report on team performance metrics, pipeline health, and deposit mobilization activities to senior management.
• Recruitment and Development:
  Participate in the recruitment and ongoing professional development of team members.

Qualifications

• Experience:
  5+ years
  of progressive experience in relationship management, with a proven track record in securing Fixed Deposit or Investment assets.
  Mandatory prior experience in a microfinance bank
  in a similar role is required.
• Leadership:
  Demonstrated experience in successfully leading, coaching, and managing a sales or relationship management team.
• Product Knowledge:
  Deep understanding of liability products, treasury instruments, and various investment vehicles (FDs, bonds, structured products).
• Sales Acumen:
  Exceptional networking, presentation, and negotiation skills, with the ability to close high-value deals.
• Education:
  Bachelor's degree in Finance, Business Administration, or a related field.
• Compliance:
  High degree of integrity and familiarity with banking regulations and KYC/AML procedures.

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