Merchant Acquisition Specialist

2 weeks ago

Lagos, Lagos, Nigeria Globalpay Full time ₦100,000 - ₦150,000 per year

Merchant Acquisition SpecialistglobalpayLagos Full TimeBanking, Finance & Insurance ConfidentialMinimum Qualification :Experience Level : Mid levelExperience Length : 4 yearsJob Description/RequirementsMerchant Acquisition Specialist will be responsible for analyzing prospective client database, providing information on our product and services, responding to inquiries, tenders, further developing sales strategies and identifying opportunities to increase organizational efficiency, sustainability and profitability. The customer service specialist is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests..Job DescriptionExplore and onboard key merchants within assigned territory.Deploy POS and Manage relationship with MerchantsCommunicate important company updates to the merchant under their supervision and ensure that the information is understood.Resolve transaction and application related issues for merchants.Escalate transaction issues where necessary to your superior.Identify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersQualificationProven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyBachelor's Degree, HND or it's equivalent in Sales and Marketing or related fields.Minimum of 4 years experience in Sales, Marketing or Relationship management from FintechComprehensive understanding of the POS business, great understanding of agency banking and merchant scenariosFlexible, result oriented, hardworking with a strong track record of successSelf-motivated and able to work independently to meet and exceed sales targetAble to analyze data and sales statistics and translate results into numbers and solutions.Great communication and interpersonal skills.Salary RangeNGN 100,000 – NGN 150,000

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