Head of Customer Experience

4 days ago

Abuja, FCT, Nigeria HEMPAWA CONSULT LIMITED Full time ₦1,500,000 - ₦3,000,000 per year

Hempawa Consult - Our client, a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa, is recruiting to fill the position below:

Job Position: Head of Customer Experience & Activation

Job Location: Abuja (FCT)

Employment Type: Full-time

Summary

  • This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.

The Opportunity

As Head of Customer Experience & Activation, you will:

  • Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
  • Lead Activation: Drive adoption and engagement of products through targeted strategies.
  • Champion Excellence: Build and implement customer-first service standards and feedback loops.
  • Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
  • Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Who We're Looking For

  • Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
  • Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
  • Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
  • Leader & Builder: Experience leading teams and scaling customer-focused functions.

Why This Role Stands Out

  • Competitive Rewards: Salary range N150,000 – N250,000/month plus performance-based incentives.
  • Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.
  • Career Growth: Mid-level today, executive path tomorrow.
  • Dynamic Culture: Join a team that rewards performance and innovation.

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: using "Application – Head of Customer Experience & Activation (Abuja)" as the subject of the email.

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