Administrator

2 days ago

Lagos, Lagos, Nigeria Teknowledge Full time ₦1,500,000 - ₦3,000,000 per year

Overview:

We're seeking an Administrator to support business operations and act as the front-line contact for internal teams with administration queries. In this role, you will manage incoming requests through a ticketing system, maintain accuracy and quality of master data, and contribute to operational excellence and a seamless internal customer experience.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here:

  • Be Part of Something Big – A growing company where your contributions matter.
  • Make an Immediate Impact – Support groundbreaking technologies with real-world results.
  • Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
  • Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
  • We Care – Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities:

  • Respond appropriately to administration-related queries via ticketing system, email, or chat.
  • Process and validate requests in a timely manner and assist with stakeholder communication.
  • Monitor administration workflows and update records in systems and Dynamics 365 where appropriate.
  • Support master data management, systems setup, documentation, and data quality reviews.
  • Ensure timely follow-up on approvals, deliveries, and issue resolutions.
  • Escalate policy questions or non-standard requests to the specialist team as per the escalation process.
  • Contribute to process improvements and updates to relevant knowledge bases.
  • Perform any other tasks assigned by the manager.

Qualifications:

  • 2+ years of experience in administration or business support.
  • Experience with administrative software tools is a plus but not essential.
  • Experience with Dynamics 365 and ticketing tools/platforms is a plus but not essential.
  • Fluent in English
  • Bachelor's degree or HND required.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • A valid and up to date National Identity Card/NIMC slip is required upon commencement of this role.

Core Competencies & Certifications

  • Empathy & Discretion: Handle administration-related concerns with professionalism and care.
  • Problem Solving: Resolve issues efficiently and proactively.
  • Service Mindset: Prioritize internal stakeholder experience in every interaction.
  • Accountability: Take ownership of assigned administrative tasks from initiation to resolution.
  • Clear Communication: Explain processes and policies in a supportive and understandable way.
  • Confidentiality: Manage master data with integrity and responsibility.
  • Accuracy & Quality: Deliver precise, high-quality administrative work that meets compliance and service standards.

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