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Technical support specialist

8 hours ago


Lagos, Lagos, Nigeria Excellent Spirit Tutors Full time

A Tech Support Specialist is responsible for helping users and organizations resolve technical issues related to computer systems, software, hardware, and networks. The role focuses on troubleshooting, customer support, and maintaining smooth IT operations. Core Responsibilities Provide technical assistance to users via phone, email, chat, or in person Diagnose and troubleshoot hardware, software, and network problems Install, configure, and update computer systems, applications, and devices Document issues and solutions in ticketing or help-desk systems Guide users on proper use of technology and best practices Escalate complex issues to higher-level IT teams when necessary Maintain system security by following IT policies and procedures Perform routine maintenance and system checks Key Skills Required Strong problem-solving and analytical skills Excellent communication and customer service skills Knowledge of operating systems (Windows,Zoom) Familiarity with networking basics (Wi-Fi, LAN, VPN) Understanding of software applications and hardware components Ability to work under pressure and manage multiple tasks Typical Work Environments Corporate IT departments Schools and educational institutions Tech companies and call centers Remote or hybrid support roles Goal of the Role To minimize downtime, ensure efficient technology use, and provide a positive support experience for users.

Job Type: Contract

Contract length: 1 month

Pay: ₦ ₦60.00 per month