Head of Operations

Job Title: Head of Operations (Client & Business Delivery)

Location: Ikeja, Lagos (Onsite)

Reports To: Chief Executive Officer

Employment Type: Full-time

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About the Role

We are seeking an exceptional Head of Operations to oversee client delivery, business operations, and organisational performance for a growing financial services company. The role combines strategic execution, client management, and operational leadership — ensuring that every client engagement and internal process runs with precision, compliance, and impact.

The successful candidate will bring a strong background in financial services or fintech operations, coupled with a track record of building scalable systems, managing teams, and ensuring seamless client outcomes.

Key Responsibilities

1. Client Operations & Delivery

• Lead all client-facing operational activities — from onboarding to contract execution and post-implementation support.

• Design and oversee delivery frameworks that ensure projects and services are executed efficiently, on time, and to agreed SLAs.

• Partner with business development, finance, and product teams to translate client needs into actionable operational workflows.

• Build strong client relationships through proactive communication, transparency, and consistent delivery excellence.

1. Process Management & Business Efficiency

• Map, document, and optimise all operational processes — credit operations, collections, investment flows, and partner reporting.

• Implement systems that enhance visibility, accountability, and real-time monitoring of client and internal operations.

• Continuously identify process bottlenecks and lead automation or workflow optimisation initiatives.

• Establish key performance indicators (KPIs) and reporting tools to track delivery timelines, financial performance, and customer satisfaction.

1. Compliance, Risk & Governance

• Ensure all operations comply with CBN, SEC, NDIC, and relevant regulatory frameworks.

• Oversee internal controls, audits, and risk-mitigation processes across client portfolios and business lines.

• Work closely with legal and compliance teams to review and strengthen contracts, SLAs, and operational policies.

1. People Leadership & Cross-Functional Management

• Lead operations, client support, and delivery teams — ensuring alignment, motivation, and accountability.

• Coach and mentor team leads to strengthen execution discipline, reporting quality, and stakeholder management.

• Collaborate with HR and Finance to align operational capacity with business goals and client growth.

1. Financial Oversight & Growth Enablement

• Support revenue growth by driving operational excellence in every client engagement.

• Oversee budget performance and cost optimisation across business units.

• Provide the executive team with actionable insights for better decision-making and financial sustainability.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Economics, or a related discipline (MBA or equivalent preferred).

• Minimum of 8 years' experience in financial services, fintech, or investment operations, with at least 3 years in a senior operations leadership role.

• Proven ability to manage multiple client accounts, business lines, or large-scale projects simultaneously.

• Experience implementing CRM, ERP, or operations management systems.

• Exceptional leadership, analytical, and communication skills.

Core Competencies

• Strategic operational leadership

• Client relationship management

• Financial and data-driven decision-making

• Risk and compliance oversight

• Team development and accountability

• Process automation and workflow design

• Stakeholder and vendor coordination

Why This Role Matters

You will serve as the operational backbone of the company — ensuring every client partnership delivers measurable impact and value. You'll help shape systems that not only drive financial performance but also redefine how clients experience modern financial services.

How to Apply

To apply, please send your CV and a short cover email to with the subject line: "Head of Operations – [Your Full Name]".