Onboarding and Client Relations Specialist

4 days ago

Lagos, Lagos, Nigeria Poly Dickson Nig. Ltd Full time ₦2,400,000 per year

LOCATION: Lekki, Lagos

INDUSTRY EXPERIENCE REQUIRED: E-commerce, Tech, Fintech

The Onboarding & Client Relations Specialist is responsible for building, maintaining, and expanding relationships with fashion brands and strategic partners. This role ensures that partner brands receive excellent service, contribute to platform growth, and align with the company's vision for multi-brand e-commerce excellence.

Key Responsibilities

  • Identify and target potential fashion brands to onboard onto the platform.
  • Lead onboarding processes for new brands, ensuring smooth integration.
  • Maintain strong relationships with existing brand partners.
  • Act as the primary point of contact for brand partners regarding operations, promotions, and queries.
  • Collaborate with marketing and product teams to design co-branded campaigns and promotions
  • Track and report on partner performance metrics (sales, engagement, returns, customer feedback).
  • Work closely with operations, marketing, and customer experience teams to ensure partners are fully supported.

Qualifications

  • Bachelor's degree in Business, Marketing, Fashion Management, or a related field.
  • 3–5 years of experience in partnerships, account management, or brand relations in ecommerce or fashion retail.
  • Strong negotiation, interpersonal, and relationship management skills.
  • Analytical mindset with experience using KPIs and performance metrics.
  • Excellent communication and presentation skills.
  • Passion for fashion and understanding of multi-brand e-commerce dynamics.

What We Offer

  • An opportunity to play a central role in scaling an innovative multi-brand fashion platform.
  • A dynamic, creative, and entrepreneurial work environment.
  • Direct collaboration with the founder and brand partners.
  • Competitive compensation package with performance-based incentives.
  • Room for professional growth and development.

KPI for the role

  • Number of new brands onboarded per quarter.
  • Partner retention rate.
  • Monthly revenue contribution from partner brands.
  • Brand satisfaction score.
  • Successful execution of co-branded marketing campaigns.

BASE SALARY: 200,000 NGN (asides solid commission on deals closed)

WORK MODE: Hybrid (2 times a week in the office)

Job Type: Full-time

Pay: ₦200,000.00 per month

Application Question(s):

  • Are you comfortable with a hybrid role (you are required to be in the office twice weekly)
  • Do you have experience onboarding new clients or partners for a startup company?
  • Do you have experience managing new and existing client relationships within a startup?

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