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Snr Corporate Sales Executive

3 weeks ago

Ikeja, Lagos, Nigeria Vecta Travels Full time

·    Ensure that all incoming calls are answered timeously.

·    Professionally process sales and/or customer service calls.

·    Ensure that conversion rate is not less than 50% of total bookings.

·    Respond to customer's queries across all relevant communication channels including but not limited to emails and chats within a pre-determined time-frame.

·    Resolve customer issues with our core values in mind.

·    Offer products and extras to clients.

·    Recovery of failed or cancelled bookings

·    Assemble and issue required documentation, such as tickets, travel insurance policies, hotel reservations and itineraries.

·    Calculation and quotation of flight and schedule changes.

·    Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.

·    Obtain and evaluate all relevant information to handle enquiries and complaints.

·    Inform customers of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

·    Relay updates and information to passengers in a friendly and timely manner.