Reservations Manager

1 week ago

Lagos, Lagos, Nigeria DOSUMU OMOYEMI CONSULT Full time ₦1,800,000 - ₦2,400,000 per year

Safari Hills Apartments is seeking a reservations manager who will be responsible for overseeing all aspects of guest reservations and ensuring maximum occupancy for our properties. This role requires an individual who is both detail-oriented and customer-focused, capable of sourcing guests from various booking platforms and managing guest satisfaction throughout their stay

KEY RESPONSIBILITIES

  • Oversee guest reservations using online booking platforms, ensuring accuracy and timely communication with guests.
  • Develop and implement strategies to maximize bookings through promotions, seasonal offers, and pricing adjustments.
  • Address guest requests, resolve complaints, and maintain high guest satisfaction levels.
  • Identify opportunities to increase bookings through targeted marketing and promotional campaigns.
  • Coordinate multiple bookings, guest inquiries, and operational tasks, ensuring efficient handling of all details.
  • Monitor reservation data to provide insights on booking trends, guest preferences, and occupancy rates to inform future strategies.

REQUIREMENT

  • Ability to manage and respond to issues that arise quickly and efficiently to maintain smooth operations and guest satisfaction.

● Minimum of BSc degree preferably in marketing or business.

● Willingness to work in a fast-paced environment and handle reservations and guest needs outside of typical working hours, including weekends and holidays.

● Proficiency in using online booking platforms to source guests and manage reservations.

● Excellent interpersonal and communication skills with a proven ability to handle guest requests, resolve complaints, and ensure overall guest satisfaction.

● Experience in optimizing occupancy rates and creating strategies to maximize bookings, including promotions, seasonal offers, and pricing adjustments.

● Strong organizational skills with an eye for detail to manage multiple reservations, guest requests, and operational tasks simultaneously.

● Ability to work well in a team

  • Proximity to lekki is required.

Work Schedule:

They must be in the office 4 times in a week although accommodation is not guaranteed.

Located at Orchid, Chevron Lekki

Competitive Salary

N150,000

How to Apply

Interested candidates should send a message with their Name, Location, and why they'd be a good fit to or

Job Type: Full-time

Pay: ₦150,000.00 per month

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