Customer Service Agent

1 week ago


Lagos, Lagos, Nigeria Beebeejump International Full time

Beebeejump International Limited is a leading solar power company in Nigeria. It is headquartered at 75b, Ogunnusi Isheri Road, Ojodu Berger, Lagos, with a sales and after-sales team of more than 200 in its headquarter alone. Beebeejump prides itself as a leading solar power company in Nigeria, a high-tech enterprise specializing in solar energy technology research, product development, production and sales. It is a solar product manufacturer and intelligent technology leader in the solar industry, and it is an Expert in distributed off-grid photo-voltaic system solutions.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

  • Communicate with customers via phone, email, and chat
  • Provide knowledgeable answers to questions about the product, pricing, and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process.

Qualifications

  • Minimum OND, HND, BSc in any related course
  • At least 1 year of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of social media platforms
  • Knowledge of administrative procedures
  • Numeric, oral, and written language applications
  • Must live within Ogba, Ojodu, Ketu,Ojota, Ketu, Agege, and Ikeja environs.

Salary

N70,000 - N80,000 / month.

Benefits of Working with Beebeejump

  • A great place to learn, and get trained
  • Amazing and talented teammates to work with
  • Structured work environment
  • As a customer service agent you get to earn more incentives, outside your monthly pay.

Method of Application

Interested and qualified candidates should send their detailed CV to: using "Customer Service Agent" as the subject of the email.



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