Customer Service Agent
1 week ago
Beebeejump International Limited is a leading solar power company in Nigeria. It is headquartered at 75b, Ogunnusi Isheri Road, Ojodu Berger, Lagos, with a sales and after-sales team of more than 200 in its headquarter alone. Beebeejump prides itself as a leading solar power company in Nigeria, a high-tech enterprise specializing in solar energy technology research, product development, production and sales. It is a solar product manufacturer and intelligent technology leader in the solar industry, and it is an Expert in distributed off-grid photo-voltaic system solutions.
We are recruiting to fill the position below:
Job Position: Customer Service Agent
Job Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Qualifications
- Minimum OND, HND, BSc in any related course
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral, and written language applications
- Must live within Ogba, Ojodu, Ketu,Ojota, Ketu, Agege, and Ikeja environs.
Salary
N70,000 - N80,000 / month.
Benefits of Working with Beebeejump
- A great place to learn, and get trained
- Amazing and talented teammates to work with
- Structured work environment
- As a customer service agent you get to earn more incentives, outside your monthly pay.
Method of Application
Interested and qualified candidates should send their detailed CV to: using "Customer Service Agent" as the subject of the email.
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