E-commerce Customer Service Representative at Mopheth

2 days ago

Lagos, Lagos, Nigeria Mopheth Limited Full time ₦1,500,000 - ₦3,000,000 per year

JOB TITLE: E-commerce Customer Service Representative

JOB LOCATION: Lagos

JOB DETAILS:



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  • We're seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers, resolving issues and ensuring a positive shopping experience.

Key Responsibilities

  • Customer Inquiry Management: Respond to customer inquiries via phone, email, chat, and social media and resolve customer complaints and concerns promptly
  • Order Management: Assist with order tracking, cancellations, modifications and Process returns and exchanges
  • Product Information: Provide accurate product information and recommendations and address product-related inquiries
  • Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams
  • Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions

Requirements

  •  3 + year of customer service experience (e-commerce and retail preferred)
  • Excellent communication, problem-solving, and analytical skills
  • Familiarity with e-commerce platforms, pricepally, mano and CRM software
  • Ability to work in a fast-paced environment
  • Bachelor's degree in business, Marketing, or related field

Desirable Skills:

  • Knowledge of online payment and shipping processes
  • Social media management skills.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Dynamic and supportive work environment.

HOW TO APPLY
To apply for the ongoing mopheth job opening, visit the job APPLICATION PORTAL to submit your application


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