E-Commerce Executive
4 days ago
Job Title:
E-Commerce Executive
Department:
Corporate Marketing & Digital Operations
Location:
Isolo, Lagos state.
Role Overview
We are launching a digital commerce platform to showcase and process customer inquiries across multiple business divisions —
Food Pack, Retail, and Promo
.
We are looking for a
meticulous, proactive, and tech-savvy E-Commerce Executive
to manage end-to-end online operations, turning every digital inquiry into a seamless offline experience — from listing to delivery.
This is a
ground-up role
, offering the opportunity to shape e-commerce processes, bridging product data, factory coordination, inventory control, logistics, and customer engagement.
Key Responsibilities:
Product & Content Management
- Upload and manage product listings, ensuring accuracy in specifications, pricing, SKUs, and images.
- Audit and update listings regularly, deactivating discontinued or out-of-stock items.
- Optimize content with tagging and categorization for easy navigation.
Inventory & Stock Control
- Monitor stock levels and coordinate with factories, warehouses, and divisions.
- Maintain a real-time inventory tracker and flag low-stock items proactively.
- Participate in audits and reconcile digital vs. physical stock records.
Inquiry & Order Management
- Respond to customer inquiries, verify details, and input orders into the CRM.
- Liaise with sales, production, and division managers to confirm timelines and approvals.
- Track order progress from
Received → Processing → Ready → Dispatched → Delivered
.
Payment & Logistics Coordination
- Generate payment links or quotations and track receipts.
- Collaborate with logistics partners to schedule dispatches and ensure timely delivery.
- Prepare and manage delivery documentation.
Quality Control & Customer Experience
- Conduct pre-dispatch quality checks and confirm delivery completion.
- Collect customer feedback and escalate issues as necessary.
Reporting & Analytics
- Produce weekly and monthly reports on inquiries, conversions, stock accuracy, and customer feedback.
- Provide actionable insights to improve e-commerce operations.
Collaboration & Cross-Functional Work
- Partner with Marketing for campaigns, IT for system support, Finance for payment reconciliation, and Operations for delivery efficiency.
What We're Looking For:
- Tech-savvy, highly organized, and detail-oriented.
- Ability to manage multiple tasks and stakeholders across divisions.
- Strong communication skills and a customer-first mindset.
- Experience with e-commerce platforms and CRM tools is a plus.
Why Join:
Be part of a pioneering team building a digital commerce platform from the ground up. Shape processes, drive customer satisfaction, and make a tangible impact across multiple business divisions.
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