Business Manager

5 days ago

Lagos, Lagos, Nigeria The Ladymaker Company Full time ₦1,500,000 - ₦3,000,000 per year

JOB DESCRIPTION: Business Manager - COO

Role Title:
 Business Manager

Reports to:
 Founder & Creative Director

Location:
 Lagos, Nigeria

Role Purpose

The
Business Manager - COO
is responsible for transforming The Ladymaker's creative vision into structured, efficient, and profitable business operations. The role ensures coordination and accountability across departments, drives workflow discipline, and supports growth with strong financial and operational systems. This role enables the Creative Director to focus on brand vision, design direction, and strategic partnerships, while ensuring the business runs smoothly, sustainably, and profitably.

Key Responsibilities
1. Strategic Planning & Execution

Translate the Creative Director's priorities into business plans, timelines, and deliverables.

Lead weekly leadership alignment meetings and quarterly operational reviews.

Establish and track KPIs for production, sales, HR, admin, and operations teams.

Drive continuous improvement and process optimization.

2. Operational & Production Oversight

Ensure production timelines are clear, realistic, and consistently met.

Strengthen coordination between Production, Sourcing, Sales, and Admin.

Implement workflow systems that reduce delays and improve quality control.

Oversee inventory management, stock planning, and replenishment controls.

3. Financial & Cost Management

Work with Finance to set budgets, monitor expenses, and manage cash flow.

Track revenue performance and ensure operational decisions are cost-conscious.

Implement cost-saving measures in production, sourcing, and administration.

Support pricing reviews and profitability assessments.

4. Sales & Customer Experience

Monitor sales performance across studio and e-commerce channels.

Ensure the customer experience reflects brand values of luxury, culture, and warmth.

Work with Marketing to align visibility efforts with revenue outcomes.

Support expansion opportunities including pop-ups, wholesale, and partnerships.

5. People, Culture & Team Performance

Oversee HR and Admin to ensure a healthy, respectful, and structured work environment.

Implement clear job roles, performance expectations, and leadership accountability.

Reinforce The Ladymaker values of craftsmanship, discipline, integrity, and cultural pride.

Support training and professional development initiatives.

6. Administration & Compliance

l Ensure smooth day-to-day office and studio operations.

l Manage vendor and supplier relationships for best value and reliability.

l Ensure compliance with regulatory, safety, and labor requirements.

Required Experience & Qualifications

Bachelor's degree in Business, Operations, Management, or related fields (MBA is an advantage).

6+ years leadership experience in fashion, retail, manufacturing, hospitality, or consumer brand operations.

Proven success managing people, workflows, production, and finances.

Strong organizational structure-building and process-implementation capability.

High emotional intelligence and ability to work in a creative but fast-paced environment.

Excellent communication, negotiation, and stakeholder management.

Key Competencies

Structured, disciplined, and execution-oriented

Strong leadership without micromanagement

Financially literate and commercially minded

Calm, firm, and solution-driven under pressure

Understands and respects creative environments

Culturally aware and aligned with The Ladymaker aesthetic and narrative expression

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