Customer Success Associate

6 days ago

Nigeria GemCommerce Full time ₦8,000,000 - ₦15,000,000 per year

Why we're looking for you

We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers worldwide and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

You'll do

  • Address customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
  • Diagnose, troubleshoot and provide technical support to resolve customer's issues related to the product or services via live chat
  • Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
  • Document the case information & update the Product Knowledge base for both customers and internal teams
  • Identify opportunities for upselling or cross-selling based on customer needs and goals
  • Working time (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM)

You Have…

  • English: C1 level (CEFR) or equivalent to IELTS 7.0
  • At least one of the following criteria: a minimum of 1+ years' experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce.
  • This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
  • Good CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support level
  • Excellent interpersonal skills and ability to develop relationships with all personality types.
  • Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.

We offer

  • Salary range: Negotiate
  • Professional product and Customer Success skillset training.
  • Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
  • Work remotely

Why you'll love working here

  • Learn product-thinking and customer-centric mindset.
  • Collaborative and supportive environment
  • Young and passionate colleagues
  • Professional and creative office view
  • Clear & Scientific Agile Framework on the whole company workflow & culture.
  • Deliver a top-notch customer experience which helps customers maximize their benefits
  • Become an expert with in-depth knowledge of world-class products and services
  • Own valuable customer relationships in one of the fastest thriving industries.

Job Type: Full-time

Pay: Up to ₦992,400.50 per month

Work Location: Remote

  • Customer Success Associate

    4 days ago

    Lekki, Lagos, , Nigeria Kasu from Mimmi Kasu Full time ₦150,000 - ₦300,000 per year

    Mimmi Kasu is one of the fastest growing fashion brands in Africa. We are hiring an experienced Customer Success Associate to help us keep growing You'll be on the phone, managing email and chat, assisting customers with product and order status questions, as well as being a point -of -contact to resolve queries. You'll get to know our product line and...

  • Customer Success

    2 days ago

    Lagos, , Nigeria Scalein Full time ₦9,940,000 - ₦14,920,000 per year

    Job Duties: • Serve as the primary post -sales point of contact for assigned customer accounts, developing deep, trust -based relationships with key decision -makers and stakeholders. • Proactively engage customers to understand their business objectives and ensure the solution continues to meet evolving needs. • Drive customer renewals by...

  • Associate Student Success Advisor

    4 days ago

    Lekki II, Lagos, , Nigeria Univacity Full time ₦1,500,000 - ₦3,000,000 per year

    We are seeking a dedicated and detail -oriented Associate Student Success Advisor to join our team. This role serves as the primary point of contact for students throughout their entire study abroad journey, from initial inquiry to arrival at their international destination. The ideal candidate will be passionate about education, have excellent communication...

  • Associate, Business Development

    4 days ago

    Lagos, , Nigeria TotalDataLimited Full time ₦840,000 per year

    Location: Ilupeju, Lagos. Job Type: Hybrid Employment Type: Full Time We are looking for a passionate and detail -oriented Corps member to join our affiliate Marketing platform as a Business Development Associate. Affiliate Padi. This is an exciting opportunity to contribute to a growing technology platform that connects digital product vendors with...

  • Call Center Associate

    4 days ago

    Lagos, , Nigeria Sproxil Full time ₦40,000 - ₦60,000 per year

    We are seeking a motivated and customer -focused Call Center Associate to join our team on a 3 -month contract. The successful candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.This role requires excellent communication skills,...

  • Partner - Client Success Strategic and rise Business NG

    6 days ago

    Nigeria MTN Full time ₦5,000,000 - ₦10,000,000 per year

    Reports To: Manager - Client Success Strategic and Global ClientsDivision: Enterprise BusinessDescriptionWork with product, UAT and support teams to validate new products, new systems and upgradesGenerate relevant reports as required by the businessEnsure Quality Assurance and prompt invoice deliveryEnsure resolution of ALL service provisioning and sales...

  • Senior Telesales Associate

    4 days ago

    Nigeria Reliance Health Full time $30,000 - $60,000 per year

    Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner...

  • Community Associate

    4 days ago

    Nigeria Africaworks Full time ₦1,500,000 - ₦3,000,000 per year

    COMPANY BACKGROUND AfricaWorks' purpose is to unlock Africa's potential through work. AfricaWorks' mission is to strengthen Africa's business infrastructure by creating a growth ecosystem on the Continent. The Company started its journey in 2019 by launching coworking spaces under the AfricaWorks Spaces brand. It now operates 15 AfricaWorks across 8 cities...

  • Sales Excellence Associate

    4 days ago

    Nigeria Reliance Health Full time ₦1,500,000 - ₦3,000,000 per year

    Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner...

  • Direct Marketing Associate

    4 days ago

    Nigeria Reliance Health Full time ₦24,000 - ₦60,000 per year

    Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner...