Front Desk Receptionist

1 day ago

Lagos, Lagos, Nigeria Dovers Dental Clinic Full time

Role Summary

As our Front Desk Receptionist, you will be the face and voice of our clinic. You will be responsible for ensuring a seamless and positive patient experience from the moment they call or walk in, while also managing key administrative duties that keep the clinic running smoothly.

Key Responsibilities

  • Greet, check-in, and check-out patients in a warm, professional, and timely manner.
  • Answer all incoming phone calls to schedule, reschedule, or confirm patient appointments.
  • Manage the clinic's appointment schedule, optimizing for patient flow and doctor's time.
  • Register new patients, ensuring all medical history and insurance forms are completed accurately.
  • Respond to patient inquiries (in-person, phone, and email) regarding services, appointments, and billing.
  • Maintain and manage patient records with a high degree of confidentiality and accuracy.
  • Assist patients with billing, process payments, and manage co-pays.
  • Maintain a tidy, organized, and welcoming reception area.
  • Perform clerical duties such as data entry, filing, and scanning using Microsoft Word and Excel.

Required Qualifications & Skills

  • Technology Fluency: Proficient in Microsoft Office Suite (especially Word and Excel) and comfortable learning new software.
  • Communication: Excellent command of the English language (both written and verbal).
  • Literacy: Strong literacy skills, with the ability to handle professional correspondence and patient records.
  • Discretion & Empathy: Must be able to handle sensitive patient information with absolute confidentiality and interact with patients in a caring and empathetic manner.
  • Organization: Exceptional multitasking and time-management skills, with a keen attention to detail.
  • Professionalism: A positive attitude, professional appearance, and the ability to remain calm and efficient in a fast-paced environment.

Preferred Qualifications (Added Advantage)

  • Sales/Service Skills: Experience in a service-oriented role. The ability to clearly explain treatment plans or payment options to patients is a significant advantage.
  • Previous experience in a medical or dental office.
  • Familiarity with dental scheduling software.

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