Customer service representative
Found in: beBee S NG - 4 weeks ago
Responsibilities:
Answering questions about a company’s products or services: Answering both general/specific customer questions about the company’s products/services is a key responsibility of many service agents. In fact, knowledgeable employees are one of the most important aspects of a good customer service experience. Knowing the ins and outs of a company’s offerings is critical for frontline service reps. It allows them to provide quick, accurate, and comprehensive responses to customers and prospects. Processing orders and transactions: Some of the basic customer service job duties may involve receiving and processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. Order processing is often associated with entry-level customer service jobs. And it is seen as a prime opportunity for those looking to launch their career in customer service.Resolving issues and troubleshooting technical problems: Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers are the typical duties of help desk support teams in SaaS and tech companies. That includes providing help and support with installation, customization, maintenance, and upgrading of the product. It requires agents to have deep product/ service knowledge, as well as certain hard skills. On top of detailed knowledge of customer service support software, tech support reps very often work closely with product development teams to ensure product optimization and improvement of end-user experience.Delivering information about a company’s offerings: Apart from answering questions and resolving issues, the duties of a help desk support specialist may include providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers. Service reps may be partially involved in sales, in some capacity. However, their primary responsibility is assisting customers with product/service inquiries, ensuring a positive service experience and customer satisfaction.Providing proactive customer outreach: According to numerous studies, today’s consumers expect customer service to be more proactive and personalized. Thus, customer service representatives are not just required to reactively respond to requests. Proactive customer outreach is also becoming a common duty of service employees. It may include offering support before customers even ask for help.Requirements:
Minimum educational level of SSCENo experience is required Strong interpersonal and communication skills, with the ability to effectively interact with customers and internal stakeholders.Excellent problem-solving and decision-making abilities, with a focus on finding innovative solutions to customer issues.-
Customer Service Representative
Found in: beBee S NG - 4 weeks ago
Lagos, Nigeria Dunn & Braxton Full timeJob Summary:As the Customer service Representative, you will be responsible for helping and guiding customers, whether it is on the sales floor, in the fitting rooms or at the cash registers.You will be responsible for handling incoming goods and making sure the surroundings look attractive.You must also ensure you always be fully informed about all...
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Customer Service Representatives
Found in: beBee jobs NG - 4 days ago
Lagos, Lagos, Nigeria Skyscend Full timeRESPONSIBILITIES ;Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms,...
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Customer Service Representatives
Found in: beBee S NG - 5 days ago
Lagos, Nigeria Skyscend Full timeRESPONSIBILITIES ;Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms,...
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Customer Service Representative
Found in: beBee S NG - 3 weeks ago
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Customer Success Representative
Found in: beBee S NG - 4 weeks ago
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Customer Service Representatives
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Life Solution Nigeria Limited Full timeResponsibilities: Customer Satisfaction: Maintaining high levels of customer satisfaction through prompt and effective resolution of inquiries, complaints, and issues.First Contact Resolution: Striving to resolve customer inquiries and concerns during the first point of contact, minimizing escalations and follow-up interactions.Response Time: Responding to...
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Customer Service Representatives
Found in: beBee jobs NG - 5 days ago
Lagos, Lagos, Nigeria Life Solution Nigeria Limited Full timeResponsibilities:Customer Satisfaction: Maintaining high levels of customer satisfaction through prompt and effective resolution of inquiries, complaints, and issues.First Contact Resolution: Striving to resolve customer inquiries and concerns during the first point of contact, minimizing escalations and follow-up interactions.Response Time: Responding to...
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Customer Representative
Found in: beBee jobs NG - 5 days ago
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Customer Care Representative
Found in: beBee S NG - 2 weeks ago
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Found in: beBee S NG - 4 weeks ago
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Found in: beBee S NG - 4 weeks ago
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Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria GruvyVest Full timeJob DetailsListen to customers’ concerns, issues and questionsResolve customers’ concerns and answer customers’ questions to your best abilityAnswer Queries via telephoneMaintain a positive attitude and calmly respond to customers’ complaintsOpen new customer accountsAttract customers by promoting the product and company positively, answering...
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Found in: beBee S NG - 2 weeks ago
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Customer Representative
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Zenith Carex International Limited Full timeABOUT THE COMPANYWe are a logistics and clearing company with many years of cognate experience in Freight forwarding, Customs clearance, haulage and related logistics services. Zenith Carex International offers customs clearance services in both Sea and Air in all the seaports and airports in Nigeria. Our well-designed customs clearance program reduces...
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Customer Representative
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria Rubels & Angels Full timeJob DescriptionProviding introductory information to new customersEnsuring that customers are satisfied with products or servicesFollowing up with clients or customers to check that they’re still satisfied with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a...
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Customer Representative
Found in: beBee jobs NG - 5 days ago
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Customer Representative
Found in: beBee S NG - 2 weeks ago
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Sales Representative
Found in: beBee S NG - 3 weeks ago
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Sales Representative
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria SLB Full timeSales RepresentativeDescription The Sales Representative is responsible for growing market share and revenue with assigned accounts. The Sales Representative is also responsible for establishing and building relationships with assigned customers. This person promotes the sale of SLB products and services to assigned accounts, utilizing technical expertise...
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Customer Service Officer
5 days ago
Lagos, Nigeria Swift Dry cleaners Limited Full timeRespond promptly and courteously to customer inquiries through various channels (phone, email, chat, etc.). Provide accurate and helpful information to address customer questions, concerns, and complaints. Assist customers in navigating products or services, resolving issues, and ensuring a positive customer experience. Process customer orders, ensuring...