Customer Support Associate

Found in: beBee S NG - 3 weeks ago


Port Harcourt Rivers State, Nigeria Bethel Digitech Limited Full time

Responsibilities:

Manage large amounts of outgoing phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call-handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers




Requirements:

Must speak English very wellMust be tech savvy (Microsoft Office Products) or have an interest in techEnglish level must be above 95% to 100%
Must have a very clear and audible English language
Should be confident, agile, patient, and have no emotional imbalance.
Must live in Port Harcourt, Lagos, or AbujaMust have a quiet and bright environment to work remotely suitable for video meetingsWork could be onsite, remote, or hybrid.Candidate should possess a laptopCandidate should possess a smartphone Minimum 4G internet


Note: The ideal candidate should reside in Lagos, Abuja, or Port Harcourt



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