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Head of Operations

3 months ago

Lagos, Lagos, Nigeria Baaraku Full time

Job Description

  • We are seeking a dynamic and experienced Head of Operations to oversee the day-to-day management of our platform.
  • This role is crucial in ensuring the smooth operation of our online store and gaming activities, managing programs, and providing financial oversight.
  • The ideal candidate will possess strong leadership skills, a strategic mindset, and a keen understanding of both operational and financial management within the online retail and gaming sectors.

Key Responsibilities
Operational Management:

  • Oversee the daily operations of Afriprize, ensuring the platform functions smoothly and efficiently.
  • Coordinate with various departments to ensure alignment with strategic goals and operational standards.
  • Develop and implement processes and procedures to enhance operational efficiency and effectiveness.
  • Monitor key performance indicators KPIs and address any issues affecting platform performance.

Program Management:

  • Lead and manage key programs related to luxury shopping and gaming experiences.
  • Collaborate with product development and marketing teams to launch and optimize new features and promotions.
  • Ensure that all programs are executed in line with the company's strategic objectives and customer expectations.

Financial Oversight:

  • Oversee financial planning, budgeting, and forecasting to ensure alignment with company goals.
  • Monitor financial performance and report on key metrics to the senior management team.
  • Identify cost-saving opportunities and implement financial controls to optimize profitability.
  • Manage relationships with vendors, partners, and service providers to ensure cost-effective solutions.

Leadership and Team Management:

  • Lead, mentor, and develop a high-performing operations team.
  • Foster a collaborative and results-driven work environment.
  • Conduct performance reviews and provide feedback to team members.

Customer Experience:

  • Ensure that customer satisfaction is a top priority by managing service quality and addressing any issues that arise.
  • Implement strategies to enhance the overall customer experience and engagement with the platform.

Qualifications

  • Bachelor's degree in Business Administration, Operations Management, Finance, or a related field; MBA or relevant advanced degree preferred.
  • Proven experience of a minimum 8 years in an operations management role, preferably within the online retail or gaming industry.
  • Strong understanding of financial management and budgeting processes.
  • Excellent leadership, organizational, and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
  • Exceptional communication and interpersonal skills.
  • Proficiency in relevant software and tools e.g., ERP systems, financial software.