Current jobs related to Information Technology Service Delivery Manager - Lagos - HSSL Systems Integrator Ltd
-
Manager, Network Core and Service Delivery
1 month ago
Lagos, Lagos, Nigeria IpNX Nigeria Limited Full timeJob SummaryWe seek a Network Core Service Delivery Manager to strategically & architecturally, articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division's Engineering team.Responsible for technical program management, manufacturing process...
-
Manager, Network Core and Service Delivery
1 month ago
Lagos, Nigeria IpNX Nigeria Limited Full timeJob SummaryWe seek a Network Core Service Delivery Manager to strategically & architecturally, articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division’s Engineering team.Responsible for technical program management, manufacturing...
-
IT Service Delivery Specialist
4 weeks ago
Lagos, Lagos, Nigeria Dangote Full timeJob SummaryDangote Cement Plc seeks a motivated professional with experience in IT Networks, Asset Management and Service Delivery to join our Information Technology Department.The ideal candidate will join our team of professionals to support the organization's daily IT operations.Key Duties and ResponsibilitiesCoordinate with departments and monitor all...
-
IT Service Delivery Specialist
4 weeks ago
Lagos, Nigeria Dangote Full timeJob SummaryDangote Cement Plc seeks a motivated professional with experience in IT Networks, Asset Management and Service Delivery to join our Information Technology Department.The ideal candidate will join our team of professionals to support the organization's daily IT operations.Key Duties and ResponsibilitiesCoordinate with departments and monitor...
-
Chief Technical Officer/Project Manager
2 months ago
Lagos, Nigeria Bakkaz Information and Technology Limited Full timeWe are looking for a Chief Technology Officer (CTO) to provide sound technical leadership in all aspects of our business. You will communicate with the CEO, employees, and users (customers) to ensure our company’s technologies are used appropriately. Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed...
-
Head of Information Systems and Technology
2 weeks ago
Lagos, Lagos, Nigeria Sigma Consulting Group Full timeJob Title: Head of Information Systems and TechnologyDepartment: Information Systems and TechnologyFunction: Information Communication TechnologyJob Grade: PermanentReporting to: Group Managing DirectorLocation: LagosTravel Frequency: OccasionalWork Schedule: 8:00 AM - 5:00 PMSalary: 1,300,000 - 1,600,000 monthlyPurpose of the Job:The Head of Information...
-
IT Service Delivery Specialist
3 weeks ago
Lagos, Lagos, Nigeria Dangote Full timeDangote Cement Plc seeks a motivated professional with experience in IT Networks, Asset Management and Service Delivery to support the organization's daily IT operations. Key Responsibilities: Coordinate with departments and monitor all infrastructural facilities available for business operations. Develop strategies and maintain records of data on...
-
Head Management Information System
2 weeks ago
Lagos Mainland, Nigeria HRD solutions Full timeJOB OBJECTIVE/SUMMARY: • To leverage the leadership skills, technical expertise, interpersonal skills and customer service experience to manage and oversee a team of service support and data management professionals , ensure timely and efficient resolution of complex issues, and drive continuous improvement in service delivery to meet and exceed customer...
-
Information Technology Support Officer
1 month ago
Lagos, Lagos, Nigeria Westfield Energy Resources Limited Full timeAbout the JobWe are seeking a skilled IT Support Officer to join our team. The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.This role requires attention to details and a proactive approach to maintaining and improving our IT...
-
Chief Technology Officer
1 month ago
Lagos, Lagos, Nigeria FMR AGENCY Full timeJob DescriptionThe Chief Technology Officer would be Responsible for setting and implimenting corporate global strategy and digital transformation of the company.He / She Will have primary responsibilty for establishing and executing all IT/Digital tranformation activities.Working Hours: Monday - Friday 9am to 6pm and Alternate Saturdays 9am to...
-
Chief Technology Officer
1 month ago
Lagos, Nigeria FMR AGENCY Full timeJob DescriptionThe Chief Technology Officer would be Responsible for setting and implimenting corporate global strategy and digital transformation of the company.He / She Will have primary responsibilty for establishing and executing all IT/Digital tranformation activities.Working Hours: Monday - Friday 9am to 6pm and Alternate Saturdays 9am to...
-
Business Service Manager
1 month ago
Lagos, Lagos, Nigeria Prestigious Consulting Group Full timeJob DescriptionThe Business Service Manager will play a critical role in ensuring the success of the company's service operations.This individual will be responsible for managing client relationships, developing new business opportunities, ensuring quality service delivery, and overseeing all aspects of the business service portfolio.This role requires a...
-
Business Service Manager
1 month ago
Lagos, Nigeria Prestigious Consulting Group Full timeJob DescriptionThe Business Service Manager will play a critical role in ensuring the success of the company's service operations.This individual will be responsible for managing client relationships, developing new business opportunities, ensuring quality service delivery, and overseeing all aspects of the business service portfolio.This role requires a...
-
Head, Corporate Services and Compliance
1 week ago
Lagos, Lagos, Nigeria OmniRetail Technology Full timeA highly experienced leader is sought after to oversee corporate services and compliance. They will provide strategic direction for revenue assurance, control and compliance, quality control, legal services, and regulatory compliance departments. The successful candidate will have a strong background in risk management and compliance.Key...
-
Head, Corporate Services and Compliance
2 weeks ago
Lagos, Nigeria OmniRetail Technology Full timeAbout the jobAs the Head of Corporate Services and Compliance, you will oversee and provide strategic direction for the revenue assurance, control and compliance, quality control, legal services, and regulatory compliance departments. This leadership role is responsible for ensuring effective management of risks, ensuring compliance with regulatory and legal...
-
Customer Service Liaison
2 weeks ago
Lagos, Lagos, Nigeria Whip-smart Service Providers Limited Full timeKey ResponsibilitiesAs a Customer Service Representative at Whip-smart Service Providers Limited, you will be responsible for:Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and inquiriesFollowing up with clients or customers to check that they're still...
-
Service Manager
1 month ago
Lagos, Lagos, Nigeria Intersect Consortium Full timeJob RequirementsCustomer Experience Leadership:Lead and oversee the entire customer service function across multiple centers, ensuring seamless service delivery and high levels of customer satisfaction.Strategize, develop, and implement long-term customer service policies, regularly update the Customer Experience Manual.Monitor, analyze, and drive customer...
-
Sales Representative
2 weeks ago
Lagos, Lagos, Nigeria Neo Link Technology Full timeBusiness Objectives: At Neo Link Technology, we are seeking a skilled Telemarketing professional to join our team. Key Responsibilities: * Identify and engage with potential customers through telephone calls and social media platforms * Gather information to deliver exceptional services to our clients * Maintain accurate records of customer interactions...
-
Customer Service Representative
1 month ago
Lagos, Nigeria Whip-smart Service Providers Limited Full timeMust know how to operate a Computer WELL..(Use Ms word and Excel ). Must be innovative and contribute to the growth of the brand. Providing introductory information to prospective and new customers Ensuring that consumers are satisfied with products or services by handling complaints and inquiries Following up with clients or customers by phone or email...
-
Management Information System
3 days ago
Lagos, Nigeria Ascentech Services limited Full timeJob Title: Management Information System (MIS) Location: Lagos Industry: Communication The primary role is to create accurate reports at various levels of Company Management. The MIS Manager will coordinate report and inclusion of all elements; work directly with the operations team to increase knowledge and understanding of captured data, departmental...
Information Technology Service Delivery Manager
2 months ago
ABOUT THE COMPANY
HSSL Systems Integrator is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We are an Enterprise Business Communication Services, Technology and Outsourcing Services Company. We combined unparalleled experience, comprehensive capabilities across all industries and business functions. We understand and apply best industries practices. HSSL has a proven approach to help manage organisation ICT Service Level Management throughout the entire organization while achieving better IT and business alignment.
JOB SUMMARY
Qualifications:Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.Minimum of 10 years of experience in IT service delivery or IT management, with at least 5 years in a leadership role.Strong knowledge of IT service management frameworks and best practices.Proven experience in managing IT service delivery teams and projects.Excellent communication and interpersonal skills.Strong problem-solving and analytical skills.Ability to work collaboratively with cross-functional teams.Certification in ITIL or other IT service management frameworks is preferred.Skills:Leadership: Strong leadership and team management skills.Service Orientation: Commitment to delivering high-quality IT services and customer satisfaction.Project Management: Expertise in managing IT projects and service delivery initiatives.Analytical Skills: Ability to analyze service performance data and identify areas for improvement.Communication: Effective verbal and written communication skills for interacting with stakeholders.Technical Proficiency: Understanding of IT infrastructure, applications, and service management tools.Working Conditions:This position is typically based in an office environment.Occasional travel may be required to meet with stakeholders and attend industry events.Interested and qualified candidates should send their CV to: recruitment@hssl.ng using the Job Title as the subject of the mail.
RESPONSIBILITIES
Service Delivery Management:You will lead a team of technical support specialists. Provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.Ensure effective incident, problem, and change management processes are in place.Implement Best PracticesYou will research and implement best practices in help desk and IT support and ensure policies and procedures are followed. Drive continuous improvement initiatives to enhance the quality and efficiency of IT services.Service Level Management:Define, negotiate, and manager SLAs with both internal and external vendors. Monitor and report on service performance metrics, identifying areas for improvement. You shall also ensure strict adherence to SLAs and take corrective actions when necessary.Facilitate MeetingsBy managing and facilitating meetings, you will ensure that teams are improving performance, service, and product quality and use information gathered at these meetings to target areas that need improvement.Review IT Service CatalogTo ensure that listings are accurate, you will review IT service catalogs to add missing services or make recommendations for services that are not offered.Team Leadership:Lead, mentor and develop the IT delivery team in a customer service excellence and continuous improvement culture.Manage team performance, conduct regular reviews, and provide feedback.Project Management:Oversee IT service delivery projects, ensuring they are delivered on time, within scope, and within budget.Coordinate with project managers and other IT teams to ensure successful project execution.Manage resource allocation and prioritize tasks to meet project and service delivery goals.
REQUIRED SKILLS
Troubleshooting, Project management, Service Level Agreement (SLA), Leadership skills, IT support
REQUIRED EDUCATION
Bachelor's degree
